South Shore YMCA · 7 hours ago
Associate - Member Service
Hanover, MA
Full-time
Onsite
New Grad, Entry LevelSouth Shore YMCA is seeking an Associate Member Services to provide a safe, engaging, and positive experience for all members and visitors. This role involves greeting members, processing memberships, and maintaining a clean front desk area, while also engaging with the community and supporting YMCA initiatives.
Non-profit Organization Management
Responsibilities
Be part of a collaborative, people-focused environment where building strong, positive relationships with staff, supervisors, members, and program participants is key to success. Take initiative on tasks assigned by leadership, actively contribute in team meetings, and complete all required trainings to stay sharp and effective in your role
As the first point of contact for members and visitors, this position plays a vital role in creating a welcoming, safe, and enriching environment. This position is all about connection, greeting and engaging with members, answering questions, giving tours, and promoting the YMCA's programs and mission
Process memberships, registrations, and transactions with accuracy and efficiency, while also maintaining professional appearance and reliable attendance. Handle cash procedures responsibly, follow YMCA policies (including child protection), and contribute to a positive, community-driven atmosphere
Proficiency with front desk software and a passion for helping others are essential as you help build lasting relationships and support the YMCA’s cause
Strong communication skills and problem-solving abilities are key, as this position helps resolve member concerns and ensure they feel supported and informed
Maintain a clean and organized front desk and lobby
Record and report any faulty equipment and /or lapse of maintenance to the proper people
Follow up on any issues brought to desk regarding facility or locker rooms
Builds and develops volunteer capacity, sharing the social responsibility
Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community
Qualification
Required
Be part of a collaborative, people-focused environment where building strong, positive relationships with staff, supervisors, members, and program participants is key to success
Take initiative on tasks assigned by leadership, actively contribute in team meetings, and complete all required trainings to stay sharp and effective in your role
As the first point of contact for members and visitors, this position plays a vital role in creating a welcoming, safe, and enriching environment
This position is all about connection, greeting and engaging with members, answering questions, giving tours, and promoting the YMCA's programs and mission
Process memberships, registrations, and transactions with accuracy and efficiency, while also maintaining professional appearance and reliable attendance
Handle cash procedures responsibly, follow YMCA policies (including child protection), and contribute to a positive, community-driven atmosphere
Proficiency with front desk software and a passion for helping others are essential as you help build lasting relationships and support the YMCA's cause
Strong communication skills and problem-solving abilities are key, as this position helps resolve member concerns and ensure they feel supported and informed
Maintain a clean and organized front desk and lobby
Record and report any faulty equipment and/or lapse of maintenance to the proper people
Follow up on any issues brought to desk regarding facility or locker rooms
Builds and develops volunteer capacity, sharing the social responsibility
Assist in YMCA fund raising activities/events, and engage in collaborative relationships with community organizations in order to strengthen support and build community
The employee must occasionally lift and/or move up to 25 pounds
While performing the duties of this Job, the employee is regularly required to sit, stand; walk and talk and hear
The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch
Company
South Shore YMCA
The South Shore YMCA is a nonprofit association committed to strengthening our community by nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Gorman
President & CEO
Craig Schultze
Chief Operating Financial Officer
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