Head of Customer Experience-Payments jobs in United States
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U.S. Bank · 1 month ago

Head of Customer Experience-Payments

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$193K/yr - $227K/yr

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Head of Customer Experience-Payments will develop human-centered experiences and collaborate with various stakeholders to enhance customer satisfaction and drive product adoption.

BankingFinancial ServicesInsuranceMortgageWealth Management
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H1B Sponsor Likelynote

Responsibilities

Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success
Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process
Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant
Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption
Deliver experiences that have been validated through experimentation, testing and optimization
Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)
Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities
Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)
Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

Qualification

Human-centered designDesign-thinkingService designCompetitive analysisAgile environmentDesign SystemEmpathyCollaborationCommunication

Required

Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success
Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process
Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant
Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption
Deliver experiences that have been validated through experimentation, testing and optimization
Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)
Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities
Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)
Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

H1B Sponsorship

U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

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John C Stern
CFO
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Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
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Recent News

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