CBLPath · 1 day ago
Client Service Representative
Rye Brook, NY
Full-time
Onsite
Entry Level
2+ years expCBLPath is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment. The Client Service Representative I position is an entry-level role focused on providing consistent service to clients by responding to inquiries and resolving product and service problems.
BiotechnologyHealth DiagnosticsMedical
Responsibilities
Respond to all inbound calls, faxes and e-mails into the Customer Service Call Center and resolve any issues resulting from these interactions, transferring calls to various department as needed for resolution
Process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
Document and resolve all escalated client inquiries/problems in an efficient manner
Collect and enter patient intake information into the appropriate medical service software system to initiate the transaction utilizing concise, thorough and accurate documentation. These requests include, but are not limited to supply orders, pick-ups, second opinion requests, amended reports and report requests
Anticipate, identify and proactively respond to the needs of our clients prior to receiving a complaint
Provide consistent, superior customer service to our clients
Ensure continuous communication with sales representatives to meet client needs
In cases tests reported within service level standards, proactively contact clients to notify and resolve issue
Proactively contact clients when there will be an issue with a pickup or supply request
Develop ability to research each problem prior to calling client for resolution
Become familiar with the breakdown of specialties, product lines, specimen types, collection methods, test requests and medical terminology
During resolution of problems, CSR I is responsible for educating our internal/external clients on future submission and changes in collections
Relieve the receptionist during day/s off, assuming receptionist duties during that time. These duties include but are not limited to; answering the telephone, screening calls, taking and relaying messages, providing accurate information to callers, greeting persons entering the building, directing individuals to correct destination, mailing slide requests and documenting returns
Other duties or special projects as assigned
Qualification
Required
High School diploma
At least 2 years' experience with customer service/call center operations
Excellent written and oral communications skills
Professional attitude and presentation
Preferred
Medical Terminology proficiency preferred
Benefits
Free lab services for you and your eligible dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) that includes a generous company match
Company
CBLPath
CBLPath is a provider of sub-specialized anatomic pathology and molecular diagnostic laboratory services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.2M2010-03-31Series Unknown· $3.2M
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