unosquare · 1 day ago
8332 - NOC Cloud, Infrastructure and ITOps
All, MO
Full-time
Onsite
Entry, Mid Level
2+ years expUnosquare is seeking a NOC Cloud, Infrastructure and ITOps professional to participate in a 24x7x365 on-call rotation and lead incident management efforts. The role involves coordinating major incidents, performing triage tasks, and driving resolution efforts in a large-scale enterprise environment.
Information ServicesInformation TechnologySoftware
Responsibilities
Participate in a 24x7x365 on-call rotation, including initiating and leading incident bridge calls with cross-functional teams
Serve as the central point of coordination during major incidents—driving resolution efforts, maintaining focus, and ensuring all participants are aligned and informed
Perform Tier 1 triage and remediation tasks such as:
Executing diagnostic or recovery scripts
Restarting services or application components
Validating system health using monitoring tools
Apply a structured, investigative approach to incident triage—leveraging monitoring platforms like Logic Monitor and correlating data across systems to identify root causes or contributing factors
Maintain real-time documentation of incident timelines, key decisions, and task ownership to ensure clarity and accountability
Communicate effectively with stakeholders at all levels, providing timely updates and clear summaries of impact, progress, and resolution
Ensure incident records in ServiceNow are complete, accurate, and reflect the full lifecycle of the event
Lead post-incident reviews and support Problem Management by identifying trends, contributing factors, and opportunities for improvement
Monitor alert dashboards and proactively escalate emerging issues based on observed patterns or anomalies
Produce and analyze performance metrics and incident trends to support continuous improvement efforts
Collaborate with ITSM process owners to ensure alignment across Incident, Change, Problem, and Event Management
Promote operational excellence by identifying opportunities for automation, improved monitoring, and process refinement
Demonstrate full engagement and ownership during incident calls—ensuring no detail is overlooked, no question is repeated unnecessarily, and all actions are tracked with precision
Must possess the ability to understand highly technical triage bridges
Manage and drive resolution of incidents impacting critical business functions and customer-facing services
Qualification
Required
Participate in a 24x7x365 on-call rotation, including initiating and leading incident bridge calls with cross-functional teams
Serve as the central point of coordination during major incidents—driving resolution efforts, maintaining focus, and ensuring all participants are aligned and informed
Perform Tier 1 triage and remediation tasks such as executing diagnostic or recovery scripts, restarting services or application components, and validating system health using monitoring tools
Apply a structured, investigative approach to incident triage—leveraging monitoring platforms like Logic Monitor and correlating data across systems to identify root causes or contributing factors
Maintain real-time documentation of incident timelines, key decisions, and task ownership to ensure clarity and accountability
Communicate effectively with stakeholders at all levels, providing timely updates and clear summaries of impact, progress, and resolution
Ensure incident records in ServiceNow are complete, accurate, and reflect the full lifecycle of the event
Lead post-incident reviews and support Problem Management by identifying trends, contributing factors, and opportunities for improvement
Monitor alert dashboards and proactively escalate emerging issues based on observed patterns or anomalies
Produce and analyze performance metrics and incident trends to support continuous improvement efforts
Collaborate with ITSM process owners to ensure alignment across Incident, Change, Problem, and Event Management
Promote operational excellence by identifying opportunities for automation, improved monitoring, and process refinement
Demonstrate full engagement and ownership during incident calls—ensuring no detail is overlooked, no question is repeated unnecessarily, and all actions are tracked with precision
Must possess the ability to understand highly technical triage bridges
Manage and drive resolution of incidents impacting critical business functions and customer-facing services
2–5 years of experience in Incident Management within a large-scale enterprise environment
Previous ServiceDesk or other technical roles
Hands-on experience with ServiceNow
Familiarity with enterprise infrastructure including distributed systems, databases, networks, middleware, APIs, and virtualization
Experience using monitoring tools such as LogicMonitor to support incident detection and triage
Strong understanding of ITIL framework, particularly Incident and Problem Management
Demonstrated ability to lead incident response efforts with confidence, clarity, and active engagement
Excellent communication skills, with the ability to translate technical issues into business-relevant language
Proven ability to work independently, manage competing priorities, and maintain focus in high-pressure situations
Strong analytical thinking, attention to detail, and a commitment to service excellence
Preferred
ITIL v3 or v4 Foundation Certification preferred
Experience in the mortgage industry is a plus
Company
unosquare
Unosquare delivers software development services and teams for financial services, healthcare, and high tech clients
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ridgemont Equity PartnersTrivest Partners
2025-06-12Private Equity
2020-10-20Private Equity
Leadership Team
Ignacio Miranda
Chief Operating Officer
Recent News
AltAssets Private Equity News
2025-06-13
Venture Capital Firms
2025-06-13
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