MaxanaPay · 1 month ago
IT Support Analyst (Onsite - Chicago)
Chicago, Illinois, United States
Full-time
Onsite
Mid LevelMaxanaPay is seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago. This hands-on role focuses on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams.
Information TechnologyInformation Services
Responsibilities
Diagnosing and resolving hardware, software, and connectivity issues
Supporting laptops, desktops, peripherals, and docking stations
Assisting with account access and endpoint-related requests
Working with Microsoft 365 and assisting with user account issues
Resolving common workstation and application problems
Documenting incidents and requests in a ticketing system
Following established escalation procedures
Maintaining clear communication with users and remote support teams
Maintaining a professional onsite presence
Responding to walk-up and scheduled support requests
Ensuring a positive end-user support experience
Qualification
Required
Dependable and customer-focused
Provide onsite technical support in a professional enterprise office environment
Hands-on and user-facing role
Focus on day-to-day desktop and IT support
Issue resolution and coordination with remote and escalation teams
Experienced L1.5 - L2-level IT support professional
Comfortable working onsite
Clear communication with end users
Operate within established IT processes and SLAs
Diagnosing and resolving hardware, software, and connectivity issues
Supporting laptops, desktops, peripherals, and docking stations
Assisting with account access and endpoint-related requests
Working with Microsoft 365
Assisting with user account issues
Resolving common workstation and application problems
Documenting incidents and requests in a ticketing system
Following established escalation procedures
Maintaining clear communication with users and remote support teams
Maintaining a professional onsite presence
Responding to walk-up and scheduled support requests
Ensuring a positive end-user support experience
Company
MaxanaPay
MaxanaPay is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Seth A. B.
Co-Founder
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