EarnIn · 1 day ago
Member Experience Associate
Mountain View, US
Full-time
Onsite
Entry Level
$65K/yr - $75K/yr
1+ years expEarnIn is a pioneering company in earned wage access, focused on providing financial flexibility to individuals living paycheck to paycheck. The Member Experience Associate will play a crucial role in delivering exceptional customer service and resolving customer issues, while helping to build processes that enhance the overall customer experience.
Employee BenefitsFinancial ServicesFinTechMobile Payments
Responsibilities
Daily responsibilities will include resolving customer problems and complaints, recommending solutions, and guiding customers through product features and functionalities
Empathetic customer service that is focused on the human as well as solving the problem
Resolve customer questions, concerns, and product issues by engaging the customer resolving using critical thinking
Respond to customer concerns on time and empower them during and after your service— the customer should leave much much better after the interaction with you
Monitor, investigate, research, and be proactive about solving problems, and customer issues and identifying areas for improvement and opportunity
Document insights, procedures, and processes that work and share with the team
Identify customer needs and help customers use specific features, understand our products, and maximize their success with our products and services
Communicate new products and features to customers
Make sure to follow up with customers until problems or issues are resolved
Qualification
Required
1+ years of experience working in a role that had a direct impact on customer experience and/or customer experience-related operations
Bachelor's or equivalent industry experience
Empathetic customer service associate focused on the human
Great communicator and storyteller who can motivate, influence, and advise others
Demonstrated ability to foster collaboration and facilitate teamwork
Demonstrated ability to be solution oriented using critical thinking, common sense, and proactive problem solving skills
Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
Hands-on and willing to get hands dirty on execution
Tech-savvy and multiple tool and software power users
Benefits
Equity
Benefits
Company
EarnIn
EarnIn is an earnings management company that provides access to earned wages and financial wellness tools.
201-500 employees
H1B Sponsorship
EarnIn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (18)
2023 (30)
2022 (29)
2021 (18)
2020 (35)
Funding
Current Stage
Growth StageTotal Funding
$415.1MKey Investors
Cross River BankMitsubishi UFJ Financial GroupAndreessen Horowitz
2025-09-10Debt Financing· $150M
2025-09-02Debt Financing· $75M
2018-12-20Series C· $125M
Leadership Team
Ram Palaniappan
CEO & Founder
Ofer Shaked
CTO
Recent News
2025-11-01
Payments Dive
2025-10-28
Company data provided by crunchbase