Talent Harbor · 8 hours ago
Office Manager
Manheim, PA
Full-time
Onsite
Mid, Senior Level
$40K/yr - $50K/yrTalent Harbor is a growing company seeking an Office Manager who will take ownership of operations and lead a high-performing office team. The role involves overseeing office administration, managing customer service escalations, and coordinating financial processes while improving workflows and ensuring efficiency.
Hiring Manager
Camila Rodriguez
Responsibilities
Lead, manage, and hold office staff accountable using EOS LMA principles
Own customer escalations and resolve high-level service issues with confidence
Oversee AR/AP verification, invoicing, refunds, and chargebacks
Ensure timely and accurate handoff of shipping paperwork to operations
Audit office, front-office, and finance tasks; retrain and improve processes as needed
Enforce SOPs and continuously identify ways to increase efficiency
Develop, coach, and grow team members
Leverage AI, automation, and productivity tools to streamline workflows
Manage office projects, vendors, company phones, fleet tracking, and admin systems
Partner closely with warehouse and shipping leaders to keep operations aligned
Send daily end-of-day summary emails to the Integrator highlighting wins, issues, and next steps
Support special projects and contribute to company-wide operational initiatives
Qualification
Required
Prior office management or senior administrative leadership experience
Strong customer service background with escalation-handling experience
Proven experience leading, developing, and holding small teams accountable
Working knowledge of AR/AP, invoicing, refunds, and chargebacks
Comfort enforcing processes and working within structured systems
Ability to prioritize work and make real-time decisions under tight timelines
Strong attention to detail and clear communication skills
High school diploma or equivalent required
Preferred
Experience using AI, automation, or workflow optimization tools
Background in high-volume, fast-paced environments
Experience working closely with warehouse, shipping, or operational teams
Familiarity with logistics, vehicle-related, or operational industries
Associate's or Bachelor's degree in Business Administration, Operations, Accounting, or related field
Benefits
Paid Time Off (PTO)
Company
Talent Harbor
Talent optimization and leadership placement for businesses powered by EOS®. Hiring the Right Person. For the Right Seat. Guaranteed.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase