Customer Experience Specialist jobs in United States
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Spot & Tango · 15 hours ago

Customer Experience Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. They are seeking a Customer Experience Specialist to provide exceptional customer support and ensure positive experiences for customers. This role involves engaging with pet parents, solving complex problems, and collaborating with internal teams to address customer feedback effectively.

Consumer GoodsE-CommercePet

Responsibilities

Provide timely and effective resolution to customer inquiries and concerns through phone, email, chat, and social media platforms
Maintain a positive and professional relationship with customers by actively listening to their needs and providing exceptional service
Collaborate with our internal teams to ensure that all customer feedback and inquiries are addressed and resolved in a timely and satisfactory manner
Provide feedback to the product development team on customer preferences and suggestions to improve our products and services
Maintain a thorough knowledge of our products and services to better serve our customers and ensure a seamless customer experience
Participate in training programs and company meetings to stay up-to-date with company policies, procedures, and initiatives

Qualification

Customer service experienceCRM software proficiencyCommunicationProblem-solving skillsEmpathySocial media familiarityFast-paced environment

Required

Bachelor's degree or equivalent work experience
At least 2 years of experience in customer service or related field
Excellent communication skills, both written and verbal
Ability to empathize and connect with customers
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong problem-solving skills and the ability to think critically
Experience with CRM software and other relevant customer service tools
Familiarity with social media platforms and their role in customer service
Believe in customer obsession as a growth driver and brand differentiator

Preferred

Dog lovers are a plus!

Company

Spot & Tango

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Spot & Tango is an innovative pet health and wellness brand that provides dogs with fresh, human grade meals.
dateFounded in 2015
location
New York, New York, USA
people-size51-200 employees
web-link
http://www.spotandtango.com

Funding

Current Stage
Growth Stage
Total Funding
$56.95M
Key Investors
Valor Equity PartnersGuild Capital
2022-03-22Series B· $38.5M
2022-03-22Series A· $13.25M
2020-04-07Seed· $4.2M

Leadership Team

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Russell Breuer
Founder & CEO
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Recent News

Business Insider
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2025-09-15
Pet Age
Spot & Tango PupGum: The 1st Clinically Proven Dental Chew Reduces Bad Breath in Dogs
2025-06-04
Business Insider
Looking for an internship? This company says it'll pay $25 an hour to a 'dog breath sniffer'
2025-03-29
Company data provided by crunchbase