MXR Imaging, Inc. · 23 hours ago
MRI Field Service Engineer
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expMXR Imaging, Inc. is looking for an MRI Field Service Engineer who will be responsible for executing service requests, including repairs and maintenance of MRI medical equipment. The role requires travel and involves troubleshooting technical issues, conducting installations, and maintaining positive customer relationships.
Health CareMedicalRecyclingTraining
Responsibilities
Provide on-demand phone and on-site support as required
Plan, schedule, and execute all required planned maintenance (PM) activities
Accurately and promptly submit required paperwork to accounting/operations
Promote positive customer relationships, including non-service call visits and meetings
Promptly returning and documenting all material not used in the field to MXR Imaging facilities
Work with sales and operations on all customer-specific site and technical issues
Work with customers and sales force to clarify customer requirements and technical issues
Professionally, safely, and accurately perform on-site system installations as well as de-installations
Assist in site planning, sales consultations as needed
Maintain inventory integrity through proper handling, inspection, and warehousing
Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance
Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally
Qualification
Required
High School Diploma
Must have extensive background in servicing Medical Imaging equipment
Must have 5+ years experience of Siemens MRI
Candidate must be willing to be on call, this includes weekends and holidays
Candidate must have a valid U.S. driver's license
Must be willing travel over 50% of the time
Excellent verbal and written communication skills
Strong interpersonal communication skills; experience in effectively communicating key data
Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation
Personal qualities of integrity, credibility, and unwavering commitment
A proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude
Customer satisfaction
Promptness of response to users' request for support
Accuracy and report quality and meeting deadlines
Solving problems on a first call basis
Maintaining excellent customer relations
Preferred
An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment is a PLUS
Company
MXR Imaging, Inc.
MXR Imaging, Inc. is the largest independent distributor of imaging sales and service in the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Schaefer
Chief Operating Officer
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