Zscaler · 1 day ago
Sr. Technical Success Manager - SLED
United States
Full-time
Remote
Senior Level
$140K/yr - $200K/yr
5+ years expZscaler is a pioneer and global leader in zero trust security, seeking a Sr. Technical Success Manager to join their Customer Success Organization. This role involves guiding SLED customers through their Zero Trust journey, providing expert advice, building relationships, and ensuring successful solution adoption for public sector partners.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
Responsibilities
Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals
Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact
Qualification
Required
5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
Strong communication and presentation skills with the ability to influence internal and external decisions
Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
Preferred
Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
Comprehensive understanding of industry-specific SLED workflows and operational processes to optimize security and efficiency
Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5001-10000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (220)
2023 (108)
2022 (144)
2021 (82)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Hemant Dabke
Area Vice President
Recent News
2026-01-22
2026-01-20
2026-01-17
Company data provided by crunchbase