Northwestern Memorial Hospital · 23 hours ago
Operations Analyst-Quality and Business Operations Full-time Days Coding Experience Preferred
Chicago, IL
Full-time
Onsite
Entry, Mid Level
2+ years expNorthwestern Medicine is powered by a community of colleagues committed to delivering world-class care. The Operations Analyst will serve as the primary analytic resource for patient care, working collaboratively with clinical and operational department managers to monitor and analyze financial, quality, and operational metrics.
Health Care
Responsibilities
Understand the financial, quality and operational environment at NM. Possess an ability to collect, organize and report on data as it pertains to the business and data processes at NM and the operational characteristics of the various departments. Exemplifies the effective use of information and systems to report on and improve patient care
Obtain, analyze and interpret financial, quality and operational data from multiple internal and external data sources
Maintain accurate, up to date analytical documentation and operational dashboards
Prepare ad hoc reports for management to understand financial, quality and operational issues
Work collaboratively with other departments in the hospital to assist directors and managers in budgeting, variance analysis, achieving budget targets, and setting budget targets
Participate in the monthly budget variance reporting processes
Support during budget preparation and review
Seek new, innovative methods to continuously improve reporting processes and workflow
Identify, develop and assist in the implementation of key metrics to measure process performance and opportunity
Provide quality control – ensure 100% accuracy and integrity of all data elements that are reported and distributed
Demonstrate understanding of multiple system interfaces and workflow
Identify sources of truth related to data management
Communicates clearly, responsively, and purposely with peers, managers and directors (collectively: “customers”) and other stakeholders. Focuses on team success and promotes collaborative efforts with others
Able to adapt quickly to rapid change and multiple priorities from multiple stakeholders
Excellent organization and time management skills
Respond thoroughly and promptly to customer needs. Follow through with customers to closure
Highly developed interpersonal skills are required to create behavioral changes in customers
Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent customer service. Guides preparation and delivery of information by seeking a thorough understanding of the department’s mission, goals, and values
Provide departmental and end user support related to reports and systems used within the department including:
Train and develop staff related to reports, systems and interpretation of data
Prepares time estimates for project activities and develops project schedules, monitors performance and reports progress toward those milestones
Analyzes information to ensure greater integration of functions within the organization
Assists in the development of dashboards, budgets and timelines; consistent delivery and performance within established performance parameters
Highly developed interpersonal skills are required to create behavioral changes in customers and deal with sensitive situations
Maintaining required regular customer communications and reporting, keeping abreast of developments in patient care areas and tracking all analytical requests
Leads the effort to identify and resolve data issues with end users
Manages one low to medium risk projects at a time
Creative problem solving under the constraints of overarching management goals
Qualification
Required
Bachelor's degree in business, engineering, or analytics
2-3 years related experience
Demonstrated excellent analytical skills
Excellent PC-based skills using Microsoft Products (Excel, etc.) and computer knowledge base
Excellent verbal and written communication skills
Preferred
Previous experience in healthcare
PowerBI
Data Bricks
SQL
Python
Coding
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2025-09-23
Chicago Tribune
2025-07-29
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