David Weekley Homes · 18 hours ago
Field Warranty Service Representative
Houston, TX
Full-time
Onsite
New Grad, Entry LevelDavid Weekley Homes is seeking a Highly Skilled Warranty Service Representative in the Greater Houston Area to join their team. The role involves interacting with homeowners, addressing warranty concerns, and ensuring high levels of customer satisfaction through effective communication and problem-solving.
ConstructionProperty DevelopmentReal EstateResidential
Responsibilities
Engage with Homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries and warranty concerns
Conduct research with available resources to satisfy Homeowner inquiries
Coordinate and schedule all Warrantable repairs with contractors and customers
Follow-up, inspect, and ensure completion of all repairs
Maintain daily recordings and documentation of issues and resolutions in the warranty database for Management Reviews
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage a budget
Responsible for achieving High Levels of Customer Satisfaction
Qualification
Required
Strong Communication Skills
A positive attitude
Ability to solve problems, alleviate conflicts, and deescalate intense situations tactfully
Must be able to deal with and remain calm in confrontational situations
The ability to say 'no' and overcome objections in a professional manner
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational, and scheduling skills
Ability to multitask and prioritize
Ability to work individually and as a team member
Benefits
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
Company
David Weekley Homes
David Weekley Homes is a real estate company that offers construction and helps to buy homes.
Founded in 1976
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Johnson
Pres & CEO
Holly Miller
Executive Assistant to the CFO
Recent News
2025-11-14
EIN Presswire
2025-11-05
Company data provided by crunchbase