Taylor Company · 19 hours ago
Senior Field Service Representative
Rockton,IL,US
Full-time
Hybrid
Senior LevelTaylor Company is a dynamic global organization specializing in manufacturing commercial foodservice equipment. The Senior Field Service Representative provides high-level technical and service support for all Taylor equipment, ensuring effective communication and collaboration with distributors and internal teams.
CookingFood and BeverageManufacturing
Responsibilities
Provide advanced technical support for all Taylor equipment, including troubleshooting, parts identification, and service best practices
Create and maintain service-related documentation, including service bulletins, alerts, quick reference guides, and parts lists
Review customer standard operating procedures (SOPs) and distributor scopes of work to support various service programs
Analyze historical service data to identify trends and provide actionable insights to customers, distributors, and internal teams
Serve as a subject matter expert during equipment testing phases, both conceptually and hands-on as needed
Support Trade show set up/tear down and customer engagement during the event as needed
Demonstrate professional phone etiquette, effective listening, and clear written and verbal communication
Support onsite (Taylor) customer demonstrations in collaboration with Sales
Partner with Engineering to support new product development and continuous improvement initiatives
Participate in cross-functional meetings and service-related project discussions
Support the NPD process from a Service perspective, including attendance at weekly meetings and ownership of assigned service actions
Develop service documentation such as manuals, parts lists, and troubleshooting guides
Conduct field visits to customers and distributors to support NPD efforts or resolve unique, escalated service situations
Provide hands-on technical training for internal teams, distributors, and customers, as required (Tech Center or onsite)
Act as the primary escalation point for assigned distributors, guiding next steps and resolution strategies
Support the call center as needed, including receiving calls and participating in daily 7:30 a.m. quality follow-ups
Utilize assigned software and systems, including Windows-based applications (Excel, PowerPoint, Word), Atlas, and other tools
Maintain organization while managing multiple high-priority service initiatives simultaneously
Perform other duties as assigned
Qualification
Required
Strong mechanical aptitude with working knowledge of electronics and refrigeration systems
Ability to read and interpret operator manuals, service manuals, and electronic/refrigeration schematics
Proven ability to perform effectively in high-pressure environments while prioritizing tasks based on direction and urgency
Strong analytical skills with the ability to process service data, interpret service call information, and provide clear recommendations for next steps
Preferred
Preferred experience in the operational and functional aspects of Taylor foodservice equipment or the broader foodservice industry
Benefits
Competitive salary with bonus opportunity
Full benefits package including medical, dental, and vision insurance
Short Term and Long Term Disability
Tuition reimbursement
Parental leave
401k match
Other optional benefit coverages
Company
Taylor Company
The Taylor Company designs, manufactures and services commercial foodservice equipment to serve frozen desserts, frozen beverages and grilled specialties.
Founded in 1926
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-05-18Acquired
Leadership Team
James Minard
Chief Operations Officer
Recent News
Google Patent
2025-06-01
2025-04-05
Google Patent
2025-02-17
Company data provided by crunchbase