First Federal Bank of LA · 1 day ago
Electronic Services Clerk
Main Office, Lake Charles, LA, US
Full-time
Onsite
Entry Level
1+ years expFirst Federal Bank of Louisiana is a full-service, locally owned community bank seeking an Electronic Services Clerk in the Electronic Services Department. The role involves performing basic clerical duties related to electronic banking activities and supporting the operations of the Electronic Services Department.
BankingFinanceFinancial Services
Responsibilities
Assists in successful operation of the Bank's electronic products and services by following written policies and procedures
Researches, inputs, and responds to customer and frontline inquiries and discrepancies; troubleshoots problems that arise concerning electronic products and services
Knowledgeable in all electronic services and products offered by the bank; including fraud prevention and detection; monitors electronic banking products and services for fraud activity; immediately reports suspicious activity to supervisor
Responsible for distributing and responding to emails for the bank’s website, help desk tickets and call manager tickets
Assigns temporary PIN for the IVR and customers on the online banking system
Assists with electronic projects such as new product roll-out, promotional mail-outs, etc
Communicates and works with Deposit Operations, Deposit Services, and Branch Administration, as well as various other departments
Assists with online banking operations, including payment research, transaction research and ACH origination files
Assists with weekly balancing of ATM cash accounts and researches discrepancies
Responsible for the distribution of ATM and gift cards, including PINs and ATM supplies
Reviews daily and monthly reports relating the operations of online banking, check cards, IVR and reports data as necessary
Maintains required record retention for all reports, files and documents regarding all electronic services
Serves as back-up for all areas within the Electronic Services Department
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy
Qualification
Required
High school diploma or general education degree (GED)
A minimum of one (1) year banking experience and/or related electronic services experience
Company
First Federal Bank of LA
First Federal Bank set its goal more than 75 years ago: Maintain a well-managed financial institution that provides our customers with excellent service and products that are appropriate and beneficial to them and to our community.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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