Citizens Business Bank · 1 day ago
Bankcard Operations Assistant
Operations Center, Rancho Cucamonga, CA, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24.08/hr
0+ years expCitizens Business Bank is seeking a Bankcard Operations Assistant who is responsible for providing sales support and pricing analysis to existing and prospective merchants. The role involves opening and maintaining new accounts, identifying sales opportunities, and assisting management to ensure the retention and growth of relationships.
BankingFinancial Services
Responsibilities
Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job
Opens new Merchant Bankcard Accounts and maintains existing accounts according to the established policies and procedures of the department
Provides sales support and pricing analysis to the Centers for existing and prospective merchants
Consults with existing and potential merchants to identify products that will meet their bankcard needs
Ensures proper documentation requirements are met for accounts maintained by the department
Assists with the management of the department sales and service efforts to ensure retention of existing relationships and growth of new relationships
Telemarket existing and potential merchants for additional sales opportunities
Pursues the appropriate follow-up for existing and potential relationships
Demonstrates a thorough working knowledge of Bank's established policies and procedures
Commitment to teamwork and a focus on delivering Extra Dimension Service Plus (EDS+)
Technical Support to Merchant Customers
Transaction Research and Analysis
Analysis of Exception Transactions, working with Customer and Bankcard Operations Manager to evaluate exposure to the bank
Provide, present and promote The Citizens Experience to all external and internal customers
Other duties as assigned
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Excellent computer skills with a working knowledge of Word, Excel, Navigator and Access software
Excellent verbal and written customer service skills
Current driver's license
Must be able to travel 10% of the time
Benefits
Annual bonus
Company
Citizens Business Bank
Citizens Business Bank is a banking company that offers financial services to customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-04-08IPO
Leadership Team
David Brager
Chief Executive Officer
Recent News
2026-01-22
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2026-01-20
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2026-01-20
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