Preowned Auto Logistics · 23 hours ago
Customer Support Specialist
Peabody, MA
Full-time
Onsite
New Grad, Entry LevelPreowned Auto Logistics (PAL) is a growing company seeking a Customer Support Specialist to deliver exceptional service to customers. The role involves serving as a primary point of contact for customers, ensuring timely responses and a positive customer experience from booking through delivery.
LogisticsShippingTransportation
Responsibilities
Serve as the primary point of contact for customers via phone, email, and live chat
Assist customers with tracking, and issue resolution related to vehicle shipments
Communicate with internal teams to coordinate transportation and delivery updates
Resolve customer concerns using a proactive, solution-oriented approach
Document customer interactions and transactions accurately in CRM systems (HubSpot, CargoTel- training provided)
Educate customers on service options, pricing, and company policies
Support escalated customer cases and collaborate with cross-functional teams to resolve complex issues
Maintain high standards of professionalism, accuracy, and responsiveness
Qualification
Required
Experience in Customer Support, Customer Service, or Customer Success
Strong problem-solving and conflict-resolution skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office (Outlook, Excel, Word)
Ability to multitask, prioritize, and manage time effectively
High attention to detail and strong organizational skills
Customer-first mindset with a focus on delivering a positive customer experience
Preferred
Experience using CRM software preferred (HubSpot training provided)
Experience in auto transportation, logistics, or automotive services is a plus
Benefits
Competitive pay
Paid time off (PTO)
Health and dental insurance
Bagel Wednesdays
Food Truck Fridays
Company outings and team events
Positive, collaborative work environment
Company
Preowned Auto Logistics
Preowned Auto Logistics auto transport company that provides car shipping services to individuals and dealers.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase