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Whip Inc · 1 day ago

Service Manager

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$60K/yr - $75K/yr

5+ years exp

Drivewhip is seeking a high-performing, safety-conscious Service Manager to lead onsite operations. The role involves managing technical teams and fleet associates to ensure a culture of precision, efficiency, and safety while maintaining high standards for fleet performance.

AutomotiveCar SharingDelivery ServiceElectric VehicleFleet ManagementMobile AppsRentalTransportation

Responsibilities

Ensure all diagnostic tests, structural repairs, and component replacements (body, frame, suspension, electrical) meet strict OEM and safety standards

Manage the daily flow of the shop, prioritizing repair tickets to minimize downtime and assisting technicians with root-cause analysis on complex mechanical issues

Enforce rigorous safety protocols, specifically regarding the handling of high-voltage components and EV-specific systems

Ensure the team has access to maintained, advanced tooling and follows approved repair procedures

Oversee the vehicle check-in/check-out process, ensuring seamless handoffs between the fleet team and the repair team

Monitor vehicle availability, track maintenance schedules, and ensure accurate documentation for the entire fleet

Hold the fleet team accountable for the cosmetic condition, cleanliness, and road-readiness of every vehicle

Act as the liaison between the service floor and operations, ensuring fleet availability meets business demand

Coach technicians and associates, identifying training gaps and fostering career development

Monitor KPIs regarding repair turnaround time, fleet utilization, and repair accuracy

Maintain a professional, organized, and collaborative workspace that encourages effective communication between estimators, parts associates, and technicians

Qualification

Automotive service managementElectric Vehicles (EV)Shop management softwareInventory tracking systemsDiagnostic toolsCommunication skillsProblem-solving mindsetTeam management

Required

5+ years of automotive service management experience, preferably with a focus on Electric Vehicles (EV) and/or fleet operations

Strong understanding of automotive systems (drivetrain, suspension, electrical) and collision repair workflows

Proven ability to manage diverse teams (technical vs. logistical) and resolve conflicts effectively

Proficiency with shop management software, inventory tracking systems, and diagnostic tools

Exceptional communication skills, ability to work under pressure, and a proactive problem-solving mindset