Brilliant Earth · 11 hours ago
Jewelry Consultant (Part Time)
Washington, DC
Part-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrBrilliant Earth is a company focused on creating a sustainable and compassionate jewelry industry. They are seeking a Jewelry Consultant to provide exceptional customer experiences through various sales platforms, guiding customers in their purchasing decisions and managing sales leads effectively.
CommunitiesJewelryLifestyleSocial Media
Responsibilities
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
Call customers to confirm showroom appointments and answer any pre-appointment questions
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
Open and/or close the showroom and waiting area
Use our ERP system to manage your tasks and communicate cross-functionally
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry
Qualification
Required
Ability to work a part-time schedule that includes weekend days
Experience in utilizing sales strategies and deep product knowledge to guide customers through multiple purchasing decisions
Ability to manage a high volume of incoming sales leads via email, live chat, and phones
Proactive in greeting, checking-in, and assisting customers in the purchasing process
Conduct post-sale appointments to assist and educate customers
Ability to call customers to confirm showroom appointments and answer pre-appointment questions
Review customer feedback surveys and online reviews to improve customer experience and sales performance
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience
Open and/or close the showroom and waiting area
Use ERP system to manage tasks and communicate cross-functionally
Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry
A passion for the customer and providing the best possible experience
A drive to exceed goals and sales targets
Attention to detail in a fast-moving work environment
Strong communication skills, both in person and through digital channels
Ability to collaborate effectively as a team player
Benefits
Career Growth.
Diverse, mission-minded team.
Employee Discounts.
Sales Incentive Programs.
Mental Wellness Perks.
Giving Back and Volunteer Opportunities.
401k match.
Parental Leave.
Pre-Tax Commuter Benefits.
Company
Brilliant Earth
Brilliant Earth is a luxury jewelry company that offers ethically sourced jewelry.
Founded in 2005
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$40M2021-09-23IPO
2019-01-01Debt Financing· $40M
Leadership Team
J
Jeff Kuo
Chief Financial Officer
Alex Grab
General Counsel & Corporate Secretary
Recent News
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