Carroll School · 23 hours ago
Tier 1 Helpdesk Technician
Lincoln, MA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrCarroll School is an independent day school serving students with language-based learning differences. The Tier 1 Helpdesk Technician will be the first point of contact for technology-related support requests, providing essential technical support to maintain a productive technology environment.
Primary/Secondary Education
Responsibilities
Provide front-line technical support to students, faculty, and staff, addressing hardware, software, and basic network issues
Manage and maintain classroom and office technology, including computers, projectors, copiers, and other devices
Troubleshoot and resolve issues with operating systems, applications, and mobile devices (iOS, macOS, Windows, and Chromebooks)
Assist with the deployment of new hardware, software, and system updates
Assist with IT asset management, including tracking inventory, preparing equipment for disposal, and conducting regular audits
Document technical issues and resolutions in a ticketing system to ensure efficiency and knowledge sharing
Collaborate with the Buildings and Grounds Team to support school events and special projects
Deliver friendly, responsive, and effective customer service to meet the needs of the school community
Qualification
Required
Experience in an IT support or help desk role, preferably in an educational or customer-focused environment
Proficiency with macOS, iOS, Windows, and common productivity software (e.g., Google Workspace, Microsoft Office)
Strong troubleshooting skills and the ability to explain technical concepts to non-technical users
A proactive and patient attitude, with a passion for problem-solving and customer service
Excellent organizational skills and attention to detail
Preferred
Familiarity with networking concepts (e.g., Wi-Fi, basic troubleshooting) is a plus
Benefits
Competitive salaries and benefits
Comprehensive professional development opportunities
Company
Carroll School
We believe dyslexia allows children to see the world differently. And we love that.
Founded in 1967
51-200 employees
H1B Sponsorship
Carroll School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase