MGM Resorts International · 20 hours ago
Guest Service Representative & Front Desk Clerk - The Reserve at Park MGM
LV Metro Area
Part-time
Onsite
Entry Level
$19.85/hr - $19.85/hr
1+ years expMGM Resorts International is a leading hospitality company known for its exciting and diverse entertainment experiences. The Guest Services Representative and Front Desk Clerk at Park MGM plays a crucial role in ensuring guests have a seamless and memorable stay by managing guest requests, providing information, and coordinating services.
GamblingHospitalityResorts
Responsibilities
Manage all inbound and outbound calls with a polite, efficient, and enthusiastic approach, adhering to Company and Departmental standards
Maintain professionalism and tact during frequent interactions with customers, colleagues, and other departments in a fast-paced setting
Coordinate dispatch services for guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services as needed
Enter service requests into the system for departments such as housekeeping, front desk, bell service, limousine service, facilities, and room service
Provide information to guests about property events and amenities upon request
Ensure accurate documentation and record-keeping for all guest requests and interactions
Coordinate bell and limousine service according to front service department policies and procedures
Maintain comprehensive knowledge of room service menu items and suggest additional food options when appropriate
Operate the paging system and TDD (Telecommunications Device for the Deaf) machine as required
Share important customer insights with management, offering suggestions to enhance processes, products, or service offerings based on interactions and observations
Qualification
Required
High school diploma or GED required
Preferred
1+ years of prior relevant experience in a high-volume call center or customer service experience
Experience in a similar resort environment
Benefits
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
Company
MGM Resorts International
MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.6BKey Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B
Leadership Team
William Hornbuckle
Chief Executive Officer and President
Mark Strawn
Chief Financial Officer - Midwest Group
Recent News
2026-01-20
carsoncityheadlines.com
2026-01-17
2026-01-16
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