GHX · 20 hours ago
Delivery Manager I
United States
Full-time
Remote
Entry Level
$23.55/hr - $29.32/hr
1+ years expGlobal Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and maximizes savings for the healthcare community. The Delivery Manager I role focuses on managing and cultivating customer relationships to enhance the adoption of Managed Services products and services, while ensuring customer satisfaction throughout the service lifecycle.
Hospital & Health Care
Responsibilities
Cultivates and maintains customer relationships within assigned account base
Actively create tasks that impact service design, success and impact future concepts, products, and innovations
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
Host ongoing webinars and trainings for Managed Services customers and internal teams
Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction
Provide clear instructions to customer care analyst for project work
Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
Excellent time management of projects and meetings while adhering to deadlines
Create, develop, and use presentation materials for onsite or WebEx meetings with customers
Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices
Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process
Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation
Travel may be required (approximate 20%)
Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday)
Qualification
Required
Bachelor's Degree or 1 year of relatable healthcare experience
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
Strong organizational and project management skills
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource
Internet savvy and computer literacy with proficiency in Microsoft Office applications
Ability to work with little direction or guidance on projects and tasks
Able to work effectively with cross-functional teams and personnel at varying levels within GHX and customer organizations
Analytical and detail-oriented with strong project management skills
Strong leadership, problem-solving and customer service skills
Strong accountability and integrity due to sensitive nature of information
Strong written, verbal, and presentation skills
Salesforce knowledge or a relatable CRM tool
Webinar and training experience
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1001-5000 employees
H1B Sponsorship
GHX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (9)
2022 (3)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase