Equitable Social Solutions · 20 hours ago
Customer Service Representative - Call Center (ON-CALL)
San Diego, CA
Part-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrEquitable Social Solutions is seeking compassionate and dependable Call Center Agents to support the Inclement Weather Program. Agents will be responsible for answering incoming calls and assisting individuals seeking shelter during weather-related emergencies.
CommunitiesConsultingFinancial Services
Responsibilities
Answer incoming calls routed through the IWP phone system
Assist eligible callers seeking emergency shelter in unincorporated areas
Collect and verify basic client information (e.g., ZIP code, location, needs)
Provide accurate and timely referrals to appropriate shelters or services
De-escalate emotionally distressed callers with empathy and professionalism
Log call details and outcomes accurately in the system
Follow IWP guidelines and escalation protocols for complex cases
Communicate effectively with the IWP coordination team and shelter staff
Ability to handle calls in English or Spanish, bilingual preferred
Qualification
Required
High school diploma or equivalent required
Excellent communication and interpersonal skills
Ability to remain calm and compassionate during high-stress situations
Basic computer literacy and ability to use call management/logging systems
Must be available to work weekends and holidays during program activation
Preferred
Previous customer service, call center, or crisis support experience preferred
Knowledge/experience with trauma informed care
Bilingual (English/Spanish) strongly preferred
Company
Equitable Social Solutions
Equitable Social Solutions is a financial solutions company that offers housing support for homeless people.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Douglass
President & CEO
Company data provided by crunchbase