Highland Bank · 17 hours ago
Client Service - Relationship Banker Float
Minnetonka, MN, US
Full-time
Onsite
New Grad, Entry Level
$18.35/hr - $30.59/hrHighland Bank is a community-focused financial institution offering a range of banking services. They are seeking a Client Service - Relationship Banker Float to provide client support related to retail and commercial banking, process transactions, and assist clients with inquiries regarding banking products and services.
AdviceFinancial ServicesInformation Technology
Responsibilities
Keeps up to date with consumer and commercial depository products and services and is able to clearly explain them to customers
Processes various in-branch financial transactions including cashing checks, accepting deposits and loan payments, negotiable instrument sales, savings bond redemptions, changing orders and foreign currency in a timely manner
Balances Cash Recyclers, vault and coin machine
Upholds customer confidentiality in accordance with established procedures and guidelines
Handles inbound and outbound calls with a goal of customer retention, customer retention, expansion of their banking relationship with us and attracting new customers
Interact with customers to provide information in response to inquiries about accounts, products and services
Identifies and closes cross-sell opportunities (consumer/commercial) in order to solicit sales of new or additional services or products and tracks correctly within the bank system
Directs customers to bank staff for the purchase or set up of specific products and services as needed
Opens, maintains, and/or closes checking and savings accounts, certificates of deposit, and safe deposit boxes, ensuring adherence to compliance requirements and bank policies
Provides secure access to safe deposit boxes, if applicable
May open and close the branch following proper procedures/policies
Demonstrates products or services and offers guidance on their optimal use
Performs data entry to maintain consumer and commercial customers information into the bank’s computer system
May process checks orders, stop payments, wire transfers, point of sale (POS) and automated teller machine (ATM) disputes
Certified to notarize documents
Works to ensure departmental compliance with BSA/AML/OFAC rules
Reports suspicious client and account activity
Develops and maintains positive relationships with Highland Bank customers and employees
Assists other Highland Bank staff; perform other duties as apparent or as delegated by supervisor, in order to provide excellent customer and internal departments service
Volunteer in local community events and In-Service Days that the bank sponsors
May occasionally be requested to assist at other branch locations
Attends and completes all courses required by the bank to meet compliance standards and enhance job proficiency through understanding product knowledge, policies, and procedures
Answer incoming calls, respond timely to emails, voicemails, online chats, and customer service tickets for internal and external customers
Researches, identifies, and resolves internal and external retail and/or commercial customer requests using all available resources
Routes calls to appropriate resources
Upholds customer security in accordance with established procedures and guidelines
Recognizes, documents, and alerts management of trends in customer calls
Ensures and provides quality service to both internal and external customers by following procedures, identifying alternative solutions, or escalating to IT or outside vendors, if needed
Upsell products and services to retail and commercial customers
Promptly provides solutions to meet the needs and address concerns, following up with customers to ensure resolutions
Advocates for the Bank’s customers and assists them in identifying various fraud type situations, such as online banking/mobile banking scams, account takeovers situations, identifying elder abuse, bill pay fraud, ATM/debit card fraud, wire fraud, check fraud, mobile deposit fraud, zelle fraud, external transfers fraud etc
Identifies and escalates issues to management
Provides technical support to retail and commercial customers as it relates to digital access for products, including but not limited to, digital banking, mobile banking, mobile deposit, bill payment, remote deposit, positive pay, wires, Automated Clearing House (ACH), merchant processing, lockbox etc
Becomes a subject matter expert on all digital banking tools used by customers
Provides assistance answering questions on functionality and any new functionality, when there are updates
Capability to travel, with possible short notice, between branches to provide coverage
Handles the courier bags daily, including sorting and delivering all mail and filing the checks and deposits in trays for retention
Assists in the review of mobile and ATM deposits for proper endorsements, legitimacy, accuracy, etc
Reviews large dollar checks over $25,000 for signature, endorsement, and encoding
Completes secondary review of debit card maintenance and debit card orders, as needed
Support with Critical File Maintenance Review
Assists with Mobile Deposit enrollment approvals
Updates procedures for all areas listed above or as needed
Required to learn other tasks within the department to aid supportively and positively in the absence of a team member
Potential to train peers on various job-related tasks, including but not limited to, mail processing, incoming emails from customers, mobile deposit review, etc
Active participant during project implementation/deployment to include, but not limited to, new and existing technology, system upgrades, new products, and new services, while ensuring the Bank’s compliance with laws, regulations, and rules governing banking as well as the Bank’s internal policies
Responsible for compliance with The Anti-Money Laundering/Bank Secrecy Act (AML/BSA), OFAC, Customer Information Policy (CIP) and Identity Theft Program to ensure ongoing risk assessment analysis as well as monitoring and reporting suspicious activity
Qualification
Required
Ability to perform each essential duty satisfactorily
Knowledge of consumer and commercial depository products and services
Ability to process various in-branch financial transactions
Ability to balance cash recyclers, vault, and coin machine
Ability to uphold customer confidentiality
Ability to handle inbound and outbound calls with a goal of customer retention
Ability to interact with customers to provide information in response to inquiries
Ability to identify and close cross-sell opportunities
Ability to open, maintain, and/or close checking and savings accounts
Ability to provide secure access to safe deposit boxes
Ability to demonstrate products or services and offer guidance
Ability to perform data entry to maintain customer information
Ability to process checks orders, stop payments, wire transfers, and ATM disputes
Certification to notarize documents
Ability to ensure departmental compliance with BSA/AML/OFAC rules
Ability to report suspicious client and account activity
Ability to develop and maintain positive relationships with customers and employees
Ability to assist other staff and perform other duties as delegated
Ability to volunteer in local community events
Ability to assist at other branch locations as needed
Ability to attend and complete all required courses for compliance standards
Ability to answer incoming calls and respond to emails, voicemails, and online chats
Ability to research, identify, and resolve customer requests
Ability to route calls to appropriate resources
Ability to uphold customer security
Ability to recognize and document trends in customer calls
Ability to ensure quality service to customers
Ability to upsell products and services
Ability to provide solutions to meet customer needs
Ability to advocate for customers in identifying fraud situations
Ability to identify and escalate issues to management
Ability to provide technical support for digital banking products
Ability to become a subject matter expert on digital banking tools
Ability to travel between branches with possible short notice
Ability to handle courier bags and sort mail
Ability to review mobile and ATM deposits for accuracy
Ability to complete secondary reviews of debit card maintenance
Ability to support with Critical File Maintenance Review
Ability to assist with Mobile Deposit enrollment approvals
Ability to update procedures as needed
Ability to learn other tasks within the department
Ability to train peers on various job-related tasks
Ability to actively participate during project implementation
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Dependent Life Package
Accidental Death and Dismemberment Insurance (AD&D)
Salary Continuation
Long-Term Disability
Voluntary Life Insurance for Employee, Spouse, and Child(ren)
Voluntary Accidental Death and Dismemberment Insurance (AD&D) for Employee, Spouse, and Child(ren)
Health Savings Account
Flexible Spending Accounts
401(k) with 4% employer match
21 Days of PTO, accrued per pay period
Employee Incentive Program
Company
Highland Bank
Highland Bank is a privately-held, business-focused bank, working directly with key decision-makers from start to finish.
Founded in 1943
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10M2020-10-23Debt Financing· $10M
Leadership Team
Rick Wall
CEO
Craig Boivin
Chief Technology Officer
Recent News
Seattle TechFlash
2025-09-12
Company data provided by crunchbase