Veterinary Innovative Partners · 9 hours ago
Customer Service Representative/Receptionist- Budd Lake Animal Hospital - NJ
Budd Lake Animal Hospital
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrBudd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. They are seeking a dedicated and customer-focused Client Service Representative (CSR) to create a welcoming atmosphere for clients and manage various administrative tasks.
HospitalMarketingRecruitingVeterinary
Responsibilities
Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere
Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures
Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule
Manage client check-ins by verifying patient information, updating records, and collecting required paperwork
Process payments accurately and provide clear invoices and receipts
Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions
Maintain accurate electronic and paper records, including patient files and appointment logs
Perform administrative tasks such as data entry, scanning, filing, and document management
Update and manage client and patient information within the practice management software
Provide basic guidance on preventive care, vaccines, and medications
Assist clients with forms and help explain treatment plans alongside the medical team
Offer empathy and patience to clients who may be anxious or emotional about their pets
Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow
Assist with coordinating appointments, procedures, and special requests
Support a positive, respectful, and team-oriented work environment
Qualification
Required
Friendly, outgoing, and professional with a genuine love for animals and people
Excellent interpersonal and customer service skills
Strong verbal and written communication skills
Able to multitask effectively in a fast-paced setting with frequent interruptions
Highly organized with strong attention to detail
Comfortable using computer systems, including practice management software and Microsoft Office
Empathetic and calm when supporting clients during stressful or emotional situations
Previous experience in customer service or reception is required
Preferred
Experience in a veterinary or healthcare setting is strongly preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term & Long Term Disability
Training & Development
Tuition assistance
Uniform allowance
Discounted healthcare for personal pets
Company
Veterinary Innovative Partners
Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Ainspan
Co-Founder & Managing Partner
Brett Shorenstein
Co-Founder, Chief Innovation Officer
Recent News
2023-11-17
Company data provided by crunchbase