Visory · 1 week ago
Technical Service Representative
New York, NY
Full-time
Onsite
Mid, Senior Level
5+ years expVisory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services. The Technical Service Representative Lead will provide advanced troubleshooting and high-quality customer service while managing support tickets and coordinating with the Technical Service Team.
Cyber SecurityInformation Technology
Hiring Manager
Nicole Britt
Responsibilities
Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets
Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion
Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que
Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate
Maintain and participate in on-call schedule, including weekends and after-hours
Complete assigned training and any other technical training which relates to your job and required skills
Qualification
Required
Strong Tier 2 technical expertise with an emphasis on Azure technologies
Strong understanding of Active Directory Fundamentals On-Prem and Azure O365
Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals
Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles
Knowledge of local printer configurations in Remote VMs & Local On-Prem machines
Proficiency with Remote Monitoring and Management Systems
Working knowledge of Windows Command Line interface
Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance
Work in conjunction with other departments to investigate issues
5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred
Full Azure Suite experience required
Candidates currently in the NYC area will be considered for this role
Preferred
Nerdio experience
MS-900 Microsoft 365 Fundamentals Certification
CompTIA Network+ Certification
Associates' or Bachelor's degree
Company
Visory
Visory is a provider of robust technology management, cybersecurity and hosting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Hollander
President and CEO
Ryan Treisman
Chief Technology Officer
Recent News
2025-07-31
Company data provided by crunchbase