Genesis10 · 1 week ago
Production / Technical Support
Plano, TX
Full-time
Hybrid
Mid Level
$36.35/hr - $44.35/hrGenesis10 is currently seeking a Production / Technical Support with our client in the financial industry located in Plano, TX and Charlotte, NC. The role involves designing and implementing systems for high availability, collaborating with production support teams to analyze operational data, and driving continuous improvement through automation and insights.
Information ServicesInformation Technology
Responsibilities
Design and implement systems for high availability, scalability, and performance
Collaborate with REDI-enabled Production Support REs to analyze operational data and identify systemic issues
Drive continuous improvement through blameless postmortems and actionable insights
Use Generative AI to accelerate incident triage, RCA generation, and predictive reliability
Implement AI-driven automation for operational workflows, ensuring safety and compliance
Build intuitive dashboards for reliability metrics, insights, and incident trends
Develop/ Support/Maintain automation scripts, APIs, and GenAI integration pipelines
Support/Maintain design schemas for incident data, runbooks, and knowledge graphs
Implement advanced search and observability solutions for logs and RCA repositories
Establish mechanisms to capture learnings from all production interactions
Create dashboards and reports to share insights across engineering and support teams
Qualification
Required
Proven experience in Site Reliability Engineering or similar roles
Strong background in Production Support for large-scale systems
Familiarity with reliability enablement frameworks
Experience in React for front-end dashboards
Strong Python development skills for automation and backend services
Experience with MongoDB for NoSQL data modeling and performance tuning
Hands-on with Elasticsearch for search and observability use cases
Demonstrated interest or experience in Generative AI technologies
Ability to integrate AI models into operational workflows
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities to work across engineering and support teams
Preferred
Strong interested with AI (including agentic AI, LangChain, LangGraph)
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase