BrightKey · 12 hours ago
Call Center Representative (Financial / Accounting Related Services)
Annapolis Junction, MD
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hrBrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! In this role, you will provide exceptional customer service to non-profit organizations, handling inquiries and resolving issues to ensure a positive customer experience.
Call CenterEmail MarketingManagement ConsultingWarehousing
Responsibilities
Answer incoming calls and respond to emails in a timely and professional manner
Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support
Maintain a high level of product and service knowledge to effectively support customers
Document all customer interactions and update records accurately in the database
Lockbox processing, payment processing and reconciliation
Providing customers with reports including financial information
Identify and escalate priority issues to the appropriate team members or departments
Follow up with customers to ensure their concerns are resolved to their satisfaction
Qualification
Required
High school diploma or equivalent; associate or bachelor's degree preferred
Experience in a call center or customer service role is ideal
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle a high volume of calls and emails with professionalism and efficiency
Proficient in using computer systems and software applications including MS Office (Outlook and Excel)
Compassionate and empathetic, with a genuine desire to help others
Ability to work independently and as part of a team
Flexible and adaptable to changing priorities and tasks
Preferred
Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus!
Experience with CRM systems such as Salesforce
Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting
Strong Microsoft Excel skills
Experience with Accounts Receivable Processing
Benefits
Medical, Dental, Vision, Pet and other Insurance options
Participation in a company 401k program
Paid Time off and 10 paid holidays
Company
BrightKey
BrightKey is a business consulting firm that offers a wide range of solutions from call center services to mailing campaigns.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rita Hope Counts
President & CEO
Glen McDonald, MBA
Vice President Strategic Partnerships
Recent News
24-7 Press Release Newswire
2024-12-17
24-7 Press Release Newswire
2024-12-04
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