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Infios · 10 hours ago

SVP of Services - North America

United States

Full-time

Remote

Director/Executive

$290K/yr - $300K/yr

Infios is a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. The Senior Vice President (SVP) of Professional Services is responsible for leading the North American professional services organization for supply chain execution products, ensuring high-quality delivery and client satisfaction while driving operational and financial performance.

AppsInformation TechnologySoftwareWarehouse Automation

Responsibilities

Shape and execute the North America professional services strategy in alignment with Infios’ SaaS business goals

Ensure consistent, high-quality delivery of SaaS implementation, consulting, and optimization across North America

Establish and monitor KPIs to drive performance, client satisfaction, and continuous improvement

Cultivate strong relationships with key clients

Partner closely with Sales, Product, Support, and Customer Success to ensure seamless pre-sales support, delivery execution, and post-implementation outcomes

Serve as an executive escalation point for key North American clients, supporting retention, expansion, and referenceability

Lead, mentor, and grow a diverse team of service professionals

Foster a culture of excellence, collaboration, and innovation

Oversee North American resource planning, delivery operations, and financial performance, including utilization, margin, and forecast accuracy

Implement scalable processes and tools to support SaaS delivery and client lifecycle management

Drive team performance to financial metrics and goals (revenue, margin, utilization, etc.)

Qualification

Senior leadership experienceSaaS expertiseFinancial acumenService delivery operationsClient engagement strategiesOperational managementGlobal operating modelBachelor's degreeAdvanced degreeTeam leadership

Required

Proven senior leadership experience in professional services within a SaaS or technology organization, ideally with supply chain expertise

Strong financial acumen with experience managing regional P&L ownership

Proven ability to lead and inspire large, distributed teams, fostering a high-performance culture within a matrixed environment

Demonstrated success in scaling service delivery operations and driving client outcomes in a SaaS environment

Ability to lead in a fast-paced, matrixed, and global environment

Bachelor's degree required; advanced degree preferred

Preferred

Deep understanding of SaaS business models, customer success strategies, and cloud-based service delivery

Experience working within a global operating model, partnering with international teams and shared services

Company

Infios

Infios provides enterprise software for app orchestration, data integration, and AI-assisted workflow automation.

Westlake Village, California, USA

1001-5000 employees

https://www.infios.com

Funding

Current Stage

Late Stage

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