ECS · 1 day ago
Application Support Analyst (MID)
Stafford, VA
Full-time
Onsite
Mid, Senior Level
5+ years expECS is a leading mid-sized provider of technology services to the United States Federal Government, seeking a motivated and detail-oriented Application Support Analyst to join their team. The role involves providing technical and analytical support for custom software applications that enable the work of federal law enforcement and criminal justice organizations, ensuring application reliability and effectiveness.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityLegalConsultingSoftwareInformation TechnologyCloud InfrastructureComplianceMachine LearningSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Own complex incident troubleshooting and root cause analysis across bespoke application workflows, Windows services, integrations, and databases, documenting durable fixes and preventative actions
Translate functional requirements into reproducible test cases in lower environments; validate hotfixes, patches, and configuration changes prior to production deployment in collaboration with development and QA
Analyze ticket trends, defects, and performance metrics to propose and implement process and technical improvements that reduce repeat incidents and improve MTTR and SLA adherence
Administer application-level access and configurations; coordinate data transfers and interface checks with dependent systems while maintaining audit trails and change records
Create and maintain technical knowledge artifacts (SOPs, KB articles, runbooks, RCA reports) that raise team proficiency and accelerate onboarding
Provide structured user enablement for custom features (training, how-to guides, release notes), and deliver clear, proactive communications on incidents, workarounds, and resolution timelines
Configure and validate front-end application settings (feature flags, role/permission mappings, client- or tenant-level parameters) to resolve issues, enable capabilities, and align behavior with business rules in lower and production environments under change control
Partner with product owners, business analysts, developers, DBAs, and security teams in Agile ceremonies (stand-ups, planning, reviews, retros) to prioritize backlog items, refine acceptance criteria, and de-risk releases
Mentor junior analysts on analytical troubleshooting, ticket hygiene, documentation standards, and customer communication, reinforcing best practices for quality and consistency
Communicate proactively with stakeholders and end users on incident status, workarounds, and resolution timelines; ensure clear, concise after-action reporting
Uphold data protection, access control, and records handling aligned to law enforcement and criminal justice confidentiality requirements and internal security policies
Qualification
Required
Active Top Secret clearance; on-site work at Quantico-area facilities, Monday-Friday
5+ years in application support or adjacent roles (e.g., production support, systems analysis) with demonstrated ownership of complex troubleshooting and RCAs
Strong understanding of complex application workflows, Windows applications and services, and how client/server components interoperate across environments
Practical SQL skills for triage and analysis (read logs/tables, write/moderate queries, joins, filters, aggregations) and ability to collaborate with DBAs on performance or data integrity issues
Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN) and firewall concepts (ports, rules, allow/deny) sufficient to isolate connectivity and access problems
Proficiency with incident/ticket management, documentation rigor, and SLA/metric reporting; experience influencing process improvements
Excellent written and verbal communication; strong stakeholder management and customer service in mission-driven settings
Experience working within Agile teams and tooling, participating in sprint ceremonies and contributing to backlog refinement and release readiness
Preferred
Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, or related discipline (preferred, not required)
Exposure to scripting/automation (PowerShell, Python) to streamline diagnostics, log parsing, or routine maintenance
Familiarity with ITIL practices (incident, problem, change) and creating RCAs with corrective/preventive actions
Experience supporting integrations, interfaces, or APIs between justice/law enforcement systems; awareness of audit and evidentiary record considerations
Certifications: CompTIA Security+, Network+, ITIL Foundation; Microsoft or database vendor certifications are a plus
Company
ECS
ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-31Acquired
2015-04-10Private Equity
Leadership Team
Keith McCloskey
VP / Chief Technology Officer
Ryan Garner
Chief Financial Officer
Recent News
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