NEOGOV · 23 hours ago
Income Maintenance Supervisor III - Medicaid Program Manager
Johnston County DSS, NC
Full-time
Onsite
Senior Level
$67K/yr - $102K/yr
5+ years expJohnston County is dedicated to serving and protecting vulnerable populations through its Department of Social Services. The Medicaid Program Manager will supervise and lead the Adult and Family & Children Medicaid Units, ensuring effective delivery of income maintenance programs and compliance with federal and state standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality
Provide leadership and guidance supervisors and staff responsible for the programs
This position reports directly to the Medicaid Division Director
Evaluates performance of staff for adherence to Federal and State standards regarding quality of work
Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals
Responsible for developing policy and procedures for the programs, ensuring quality and timeliness standards are met, tracking training, reports, and certifications as well as acting on employee problems, selecting new employees, and conducting staff evaluations
Plan and organize workflow and ensure unit goals are met
Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes
Conducts team meetings and monthly conferences
Participates in long-range planning for the division
Prepares reports. Maintains records, files, and confidentiality
Stay abreast of audit findings and other compliance standards
Performs duties related to disaster situations and emergency shelter operations
Performs related tasks as required
Qualification
Required
Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience
Bachelor's degree with five years of experience in social services plus three years supervisor experience in the area of eligibility determination; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required
Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people
Excellent computer skills
Organizational skills
Written and verbal communication skills
Preferred
Knowledge of Adult Medicaid and Family & Children Medicaid policies
Knowledge of NC FAST
Benefits
Medical (no-cost for the employee plan)
Dental
Life
Supplemental benefit coverages
On-site wellness clinic
Virtual telehealth program
Participation in the NC Retirement System
401(k) match option
Generous paid leave and holiday schedule
Tuition reimbursement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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