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+MEDRITE Urgent Care · 6 days ago

"Director of Membership (Patient Experience & Growth)"

New York, NY

Full-time

Onsite

Director/Executive

+MEDRITE Urgent Care is one of the fastest growing healthcare organizations in the nation, revolutionizing healthcare with convenient and high-quality urgent care services. The Director of Membership will lead the pilot and national rollout of the concierge tier, develop marketing campaigns to convert patients into members, and build a member-first culture to enhance patient experience and retention.

Health CareMedicalPrimary and Urgent Care

Responsibilities

Lead the pilot and national rollout of the concierge tier

Develop and execute multi-channel marketing campaigns (Email, SMS, In-Clinic, and Social) to convert existing patients into members

Define the value proposition and create all messaging, ensuring patients understand the unique benefits of the concierge model

Build a "Member-First" culture. Monitor churn rates and develop engagement programs (events, exclusive content, wellness perks) that keep members enrolled

Partner with our medical staff to integrate the program into their daily workflows and empower them to be brand ambassadors

Oversee the integration of CRM and subscription billing platforms (e.g., Salesforce, Hint Health, or Elation)

Track and report on Customer Acquisition Cost (CAC), Lifetime Value (LTV), and Net Promoter Score (NPS)

Qualification

Analytical skillsCustomer serviceSales strategiesLeadership capabilitiesCRM tools proficiencyStaff training experienceBachelor’s degreeCommunication skills

Required

Strong analytical skills to evaluate performance metrics, identify trends, and develop data-driven strategies

Excellent communication skills to effectively collaborate with teams, stakeholders, and external partners

Proficiency in customer service and experience in creating a positive patient experience

Demonstrated success in sales and implementing growth-oriented strategies

Experience in designing and executing staff training to ensure high service standards

Proven leadership capabilities with the ability to motivate and manage a team

Bachelor's degree in business administration, healthcare management, or a related field

Preferred

Proficiency with CRM tools, performance tracking, and membership management systems is a plus

Company

+MEDRITE Urgent Care

Welcome to our page! Founded in 2010 in Brooklyn NY, +MEDRITE is one of the fastest growing healthcare organizations in the country.

Founded in 2010

New York, New York, USA

1001-5000 employees

https://medriteurgentcare.com/

Funding

Current Stage

Late Stage

Leadership Team

Menachem Goldfarb

Assistant to CEO

Company data provided by crunchbase