Rockland Federal Credit Union · 21 hours ago
Regional Branch Administrator
Canton, MA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $118K/yr
5+ years expRockland Federal Credit Union is seeking a Regional Branch Administrator to provide leadership and operational oversight for multiple branch locations. This role focuses on enhancing member experience, financial performance, and developing branch teams while ensuring compliance with organizational goals and policies.
FinanceFinancial ServicesNon Profit
Responsibilities
Lead, coach, and develop Branch Managers to build high-performing, engaged teams
Provide ongoing performance feedback, goal alignment, and leadership development
Support talent planning, succession planning, and internal career progression
Champion a consistent, high-quality member experience across all locations
Analyze member feedback, service metrics, and operational data to drive improvements
Support branch-level efforts to grow membership, deepen relationships, and increase product adoption
Partner with Marketing, Lending, and Business Development teams on regional initiatives
Ensure consistent execution of branch operating procedures, controls, and service standards
Monitor compliance with all regulatory requirements, internal policies, and audit standards
Identify operational risks and partner with branch leaders to implement corrective actions
Ensure branches are audit-ready and support remediation efforts when necessary
Monitor branch performance against key metrics including growth, service, productivity, and efficiency
Analyze trends and develop action plans to address performance gaps
Support budgeting, staffing models, and resource allocation across the region
Ensure branches meet or exceed organizational goals while managing expense control
Lead change management efforts for new products, systems, processes, or mergers
Serve as a liaison between branch teams and executive leadership, communicating priorities and feedback
Represent the credit union in community, industry, and leadership forums as appropriate
Qualification
Required
Minimum of 5–7 years of branch or retail financial services experience
At least 3–5 years of leadership experience managing managers or multiple locations
Strong understanding of branch operations, compliance, and risk management
Proven ability to lead and develop leaders
Data-driven decision-making and performance management skills
Excellent communication, coaching, and relationship-building abilities
Ability to balance strategic thinking with operational execution
Ability to travel up to 5 days a week for branch visits and community events
Preferred
Bachelor's degree in Business, Finance, Management, or a related field preferred (or equivalent experience)
Credit union experience strongly preferred
Benefits
Cigna medical benefits
Dental benefits
Vision benefits
A 401(k) plan with company match and profit-sharing potential
Flexible health and dependent care plans
Life, AD&D, and LTD insurance
A generous and flexible tuition reimbursement program
A PTO package designed to help employees recharge and enjoy time with family and friends
Company
Rockland Federal Credit Union
Rockland Federal Credit Union is a non profit federally chartered credit union.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joanne Lowe
Chief Operating Officer
Heidi Chandler
Executive Assistant To Chief Executive Officer
Company data provided by crunchbase