CSI · 1 day ago
Customer Technical Support
United States
Full-time
Remote
Entry, Mid Level
2+ years expComputer Services, Inc. (CSI) is a forward-thinking software provider that helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. The Customer Technical Support role is responsible for providing technical support for CSI customers by staging, installing, and troubleshooting issues in both hardware and software CSI products.
Financial ServicesInformation TechnologySoftware
No H1B
Responsibilities
Monitors the CRM
Responds to support calls and prioritizes work activity based on the issue
Research, tests, and documents issues requiring development attention
Troubleshoots moderately complex CSI product issues and provides issue resolution on servers, databases, and/or applications; serves as an escalation point for other Customer Technical Support employees
May build servers as required and/or install the appropriate CSI product for customers; orders equipment, updates hardware, installs software, sets up databases, implements security and ships to customers; takes down old equipment as necessary
May participate in disaster testing and recovery activities as required
Mentors and train other technical support specialists
Perform other duties as required
Completion and resolution of customer technical issues
Positive customer experience
Assuring customer access and satisfaction with CSI products
Accurate resolution of customer technical support requests
Qualification
Required
Technical education or job knowledge is equivalent to a two (2) year college or trade school
Minimum 2 years of technical support handling software and hardware issues
Experience with ticketing software
Mathematical, administrative, reasoning and analytical skills
Strong communication skills
Technical skills (General SQL)
Benefits
Eligibility for incentive awards based on both individual and business performance
Comprehensive range of benefits
Company
CSI
As a forward-thinking financial technology and software partner, we help community and regional banks, as well as organizations worldwide, solve their customers’ needs through open and agile technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TA Associates
2024-01-10Private Equity
2022-08-22Acquired
2000-06-30IPO
Leadership Team
Troy Bradley
Chief Technology Officer
Linda Fischer
Chief Operating Officer
Recent News
2025-12-11
MarketScreener
2025-10-23
Company data provided by crunchbase