ZEISS Group · 1 day ago
Deployment Coordinator
Osseo, MN
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
2+ years expZEISS Group is a pioneering company with over 177 years of experience in technology and innovation. They are seeking a Deployment Coordinator to serve as the principal liaison for customer experience and manage the deployment of Field Service Technicians for machine installations, calibrations, and repairs.
HardwareManufacturingPhotography
Hiring Manager
Clara Cresswell
Responsibilities
Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines
Communicate and coordinate with customers the status and schedule of all service activities
Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set, availability and customer requirements
Review and process job requests; including purchase orders, pricing verification, quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request
Work collaboratively with Technical Support Team to build Relocations and Repair quotes
Maintain all open customer job files until completion and ensure that all appropriate correspondence is attached
Work closely with Tools Department in order to effectively coordinate, ship and track specialty tools as needed for each job
Keep Regional Service Manager informed of crucial developments, potential escalations and related information necessary for effective management of field technicians and customer relationship
Document all direct interactions with customer for company database reference, etc
Participates in the training and cross training of other team members on processes and procedures and development of work instructions
Qualification
Required
Minimum of 2 years in the area of Service Dispatch and Support in a technical or troubleshooting environment
Minimum 2 year Associate Degree and/or minimum of 3 years Customer Service experience
Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync
Excellent written and verbal communication skills
Excellent organizational skills
Strong interpersonal skills, flexibility and the ability to work in a team oriented environment and independently to complete assigned goals
Preferred
Knowledge of Innosoft, SAP and CRM or other dispatching software
Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail
Ability to multi task and handle multi-level situations while delivering a customer centric experience based on the following criteria; Little to no supervision, Great attention to detail, Time sensitive restrictions, High sense of urgency, Ability to work as a team and independently, Work with both internal and external customers
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Company
ZEISS Group
Zeiss is a manufacturer of optical systems, industrial measurements, and medical devices.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jörg Marzel
Global CISO
Norbert Gergely
Head of Data Architecture and Lifecycle
Recent News
2025-12-18
2025-12-18
2025-12-11
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