Molten Cloud · 1 day ago
Sr. Technical Account Manager (Media Rights & Royalties)
United States
Full-time
Remote
Mid, Senior Level
3+ years expMolten Cloud is revolutionizing how the media industry manages its critical operations with a cloud platform designed for studios, broadcasters, and distributors. As a Senior Technical Account Manager, you will act as a trusted advisor, ensuring customer success and advocating for their needs within the company.
B2BCloud ComputingCloud InfrastructureCloud StorageDigital MediaIntellectual PropertyMedia and EntertainmentSaaS
Responsibilities
Act as the primary technical liaison for assigned accounts, ensuring smooth onboarding, adoption, and ongoing usage
Partner with product and sales to escalate issues, influence roadmap priorities, and represent the customer’s voice
Drive customer success through proactive guidance, technical best practices, and solution design
Recommend and guide implementation decisions (architecture, integrations, configurations)
Own and drive issue escalations with internal teams on behalf of customers
Influence product direction by highlighting critical customer feedback and usage patterns
Measured by NPS, referenceability, and relationship health
Customers achieve measurable business outcomes using the product
Renewal rates, expansion opportunities, and churn prevention
Qualification
Required
3+ years in customer-facing technical roles (e.g., Technical Account Manager, Solutions Architect, Customer Success Engineer, or equivalent) within SaaS, cloud, or enterprise software
Background in media, entertainment, or digital content operations (rights, royalties, distribution, or content management) is a MUST
Track record of driving adoption, retention, and measurable business value for enterprise customers
Excellent written and verbal communication, capable of translating complex technical concepts into business value for executives and stakeholders
Proven ability to partner across sales, product, and engineering teams to advocate for customers and influence product direction
Hands-on ability to diagnose technical issues, lead escalations, and mobilize resources to achieve resolution
Comfortable working with customers across time zones and cultures; able to work U.S. Eastern Time Zone hours (essential)
Bachelor's degree in Computer Science, Engineering, or related field — or equivalent experience
Benefits
Great compensation & benefits
Company
Molten Cloud
Radically simplifying digital media operations globally
11-50 employees
H1B Sponsorship
Molten Cloud has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$7MKey Investors
Abstract
2021-10-21Seed· $7M
2021-02-08Seed
2020-01-01Seed
Leadership Team
Arjun Mendhi
CEO
Recent News
2025-05-04
EIN Presswire
2025-02-03
Company data provided by crunchbase