R1 RCM · 1 day ago
Customer Service Representative - Patient Registration Team Lead
Wichita, KS
Full-time
Onsite
Mid Level
$18.59/hr - $26.27/hrR1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals. The Customer Service Representative – Team Lead will oversee the performance of Patient Experience Specialists, ensuring high-quality customer service while managing day-to-day operations in a hospital environment.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards
Efficient and effective utilization of all available departmental resources, whether human, physical or technological
Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards
Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement
Qualification
Required
High School Diploma or GED
Excellent customer service experience
Must be up to date on all vaccinations
Must pass a drug test
Must pass a background check prior to hire
Benefits
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
Founded in 2003
10001+ employees
H1B Sponsorship
R1 RCM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase