BNY · 12 hours ago
Vice President, Client Operations Manager - Loans Enablement Operations
Houston, TX
Full-time
Onsite
Mid Level
4+ years expBNY is a leading global financial services company that significantly influences the world’s investible assets. The Vice President, Client Operations Manager will oversee and enhance client operations and reporting functions, ensuring high client service standards and fostering a culture of operational excellence.
Financial Services
Responsibilities
The Vice President, OPS Client Service Manager plays a pivotal role in overseeing and enhancing client operations and reporting functions within BNY
This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes
By aligning with BNY's strategic pillars and principles, the role contributes to fostering a culture of trust, operational excellence, and client-centric service
Emphasizing collaboration and innovation, this position supports the organization's commitment to delivering exceptional client experiences and operational efficiency
Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise
Qualification
Required
Bachelor's degree in Business Administration, Finance, or a related field
Typically 4-7 years of experience and 0-1 years of management experience
Experience in an operational area and/or client services
Experience in Loans (Syndicated, bi-lateral, real estate)
Excellent analytical and problem-solving abilities
Effective communication and interpersonal skills for client interaction and collaboration across teams
Detail oriented
Excellent verbal and written communication abilities
Ability to self-manage, prioritize, and execute workload
Familiarity with technical applications to include, but not limited to, Microsoft Office applications
Preferred
Advanced degree or relevant certifications
Prior loan operations experience in a financial service setting
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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