Eon.io · 1 day ago
Technical Customer Success
New York, NY
Full-time
Onsite
Mid Level
3+ years expEON is building a modern, cloud-native data protection platform designed for today’s infrastructure. They are seeking a Technical Customer Success Manager to own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal, while working directly in customer cloud environments.
Cloud Data ServicesCloud ManagementData ManagementSaaS
Responsibilities
Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
Build scripts, configurations, and small technical solutions to accelerate time-to-value
Serve as the primary technical contact for a portfolio of enterprise customers
Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
Troubleshoot and resolve complex issues with Support and Engineering
Own renewals and renewal forecasting for your book of business
Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
Partner with Account Executives on account planning and growth
Work with Sales Engineers during pre-sales and expansion cycles
Bring structured customer feedback to Product and Engineering
Help build scalable CS processes, playbooks, and documentation
Qualification
Required
3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
Strong hands-on cloud experience and comfort working directly in customer environments
Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
Experience supporting enterprise customers and complex organizations
Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
Strong communication skills with both technical and business stakeholders
Commercial mindset and comfort driving renewal and expansion conversations
Willingness to travel occasionally for customer meetings
Preferred
Experience with cloud-native backup or data protection solutions
Familiarity with CRM and CS tools (Salesforce, Gainsight)
Proven success with renewals and expansions
Startup experience and comfort building processes from scratch
Company
Eon.io
Eon is changing the cloud data backup space by introducing a new storage tier that turns backups into live strategic assets — seamlessly automated, radically cost-efficient, and instantly usable for AI and analytics.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$497MKey Investors
Gil CapitalBondGreenoaks
2025-12-02Series D· $300M
2024-11-26Series C· $70M
2024-10-01Series B· $77M
Leadership Team
Ofir Ehrlich
CEO and Co-Founder
Gonen Stein
President and Co-Founder
Recent News
2026-01-16
2026-01-07
2026-01-03
Company data provided by crunchbase