The Savings Group · 2 months ago
Customer Success Representative - Remote Latin America
United States
Full-time
Remote
Entry Level
1+ years expThe Savings Group (TSG) is a diversified consumer marketplace for automotive finance and protection plans. The Customer Success Representative Level I ensures excellent customer service by handling inquiries related to vehicle purchases, refinances, and applications, while also managing communication through various channels to resolve customer issues.
Financial Services
Responsibilities
Understand and demonstrate principles of The Savings Group’s Mission, Vision, and Values
Document all account, contact, and activity information into various systems
Answer calls from internal and external sources, while providing a world-class customer service experience
Complete applications by utilizing various systems to obtain the necessary information and consent
Manage inbound and outbound communication by email, phone and/ or text to customers to complete applications
Ensure to send communications to the correct departments when the customer calls in for something that goes beyond the scope of what you are able to assist with (i.e, titles issues, escalations, payoff issues, loan specialist request etc..)
Consistently respond to auto finance inquiries in a timely, efficient, and professional manner
Meet all metrics and standards set forth by management
Additional duties as required
Qualification
Required
High School diploma is required
Experience in inside phone sales, telemarketing, quality assurance or customer service experience with auto finance companies or car dealerships
Strong listening, verbal, and written communication skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information to customers, clients, and all levels of management
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Detail-oriented with ability to organize, prioritize and work independently
Strong critical thinking skills
Ability to toggle between applications on a dual monitor setup
Proficiency with Microsoft Office, with intermediate Excel ability, required
Keyboarding/computer skills, heavy computer and phone usage
High level of personal motivation, professionalism and integrity required
Ability to exercise discretion and judgment
Must be dependable
Must have a desktop or laptop PC capable of installing and running the Windows App
Device must support hardwired (Ethernet) connection for stable network access
Reliable internet connection with minimum speeds of Download: 50 Mbps or higher. Upload: 10 Mbps or higher
Must provide their own headset, mouse, and keyboard
Preferred
One (1) year of customer service-related experience in a call center
Company
The Savings Group
The Savings Group is the most diversified consumer marketplace for automotive finance, refinance, and protection plans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Hutcheson
Co-Founder and Co-CEO
Recent News
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