Philadelphia Eagles · 2 hours ago
Ticket and Fan Services Academic Internship (Summer 2026)
Philadelphia, PA
Internship
Onsite
Intern
Start in 2026 SummerThe Philadelphia Eagles are a renowned NFL franchise committed to excellence and community engagement. The Ticket & Fan Services Intern will learn about ticket operations and fan services while gaining practical experience and supporting various event-related tasks.
American FootballOutdoorsSportsSports Leagues and Teams
Responsibilities
Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows both during the week and on event days
Manage and maintain customer and season ticket member accounts
Learn and use the Archtics ticketing system for account updates and management
Assist with data entry including SBL information, customer information, and financial information
Assist ticket managers with all non-Eagles events including event set-up, ticket on-sales, and distribution
Assist in the response of fan suggestions, questions, complaints or comments via phone and email
Assist in operational support of Guest Services locations
Support the lost and found program, including logging, returning and donating items
Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field
Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Experience Departments with day-to-day operations
Serve as front desk support at the NovaCare Complex by welcoming visitors, coordinating visitor sign-ins, and handling incoming calls to the front office
Assist with day-to-day Game Day Staff communication via phone and email
Analyze employee feedback to identify areas of improvement
Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
Assist with event day preparation, including organizing materials, equipment, and uniforms
Assist with the Lincoln Financial Field Linc Legends Incentive Program
Support the Fan Experience and Game Day Staff Experience team with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations
Work all events at Lincoln Financial Field as well as Game Day Staff related events
Serve as front desk support at the NovaCare Complex by welcoming visitors, coordinating visitor sign-ins, and handling incoming calls to the front office
Qualification
Required
Must be able to receive academic credit
Must have full time availability
Availability to work evenings, weekend events, and holidays when necessary
Customer service experience
Excellent verbal, written, and interpersonal communication skills required
Company
Philadelphia Eagles
The Philadelphia Eagles is a professional American football team.
Founded in 1933
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Hammond
Executive Director, Eagles Autism Challenge
Recent News
2025-11-14
Sports Business Journal
2025-11-12
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