LMCU · 19 hours ago
Application Support Analyst
Grand Rapids, MI
Full-time
Hybrid
Mid Level
3+ years expLMCU is a credit union that values its employees and offers a fulfilling career. The IS Application Support Analyst will support the residential Mortgage Lending systems, providing technical support, troubleshooting issues, and implementing enhancements to optimize system performance.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Provide frontline technical support for users of the residential Mortgage Lending systems, addressing inquiries, resolving issues, and guiding users through troubleshooting steps
Collaborate with cross-functional teams including key stakeholders and IS professionals to understand user requirements, identify system issues, and implement effective solutions
Perform system maintenance tasks, including software updates and configuration changes to ensure the stability and reliability
Develop and maintain documentation, including user guides, troubleshooting procedures, system configurations, and workflows to facilitate knowledge sharing and training for end-users
Monitor system performance metrics, analyze trends, and proactively identify areas for improvement or optimization to enhance system efficiency and effectiveness
Coordinate with vendors and third-party service providers to escalate and resolve complex technical issues, manage service agreements, and implement system integrations or upgrades
Participate in testing activities, including user acceptance testing (UAT,) to validate changes or enhancements
Stay informed about industry trends, best practices, and emerging technologies related to Mortgage Lending Origination systems, and make recommendations for continuous improvement and innovation
Ensure compliance with agency and regulatory guidelines
Qualification
Required
3+ years of related experience with proven experience in administration and support of residential Mortgage Lending systems
Familiarity with residential Mortgage Origination and Servicing processes
Bachelor's degree in Computer Science, Information Technology, or a related field
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions
Effective communication skills, with the ability to interact professionally with stakeholders at all levels and convey technical information to non-technical audiences
Experience with Agile methodologies, including participating in Scrum meetings, sprint planning, and retrospective sessions to ensure continuous improvement and delivery of high-quality solutions
Ability to work independently with minimal supervision and collaborate effectively within a team-oriented environment
Proficiency in SQL and scripting languages is a plus (e.g., Python, PowerShell)
Benefits
Weekly pay
Retirement savings options
Comprehensive health coverage including medical (with prescription)
Dental
Vision
HSA match
Paid parental leave
Tuition reimbursement
Company
LMCU
You’ll enjoy a rewarding, professional environment where you’ll be encouraged to innovate and excel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Dann
Chief Financial Officer
Dharmesh Patel
COO - Southwest Florida Region
Recent News
2025-10-09
2025-07-25
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