Veridian Tech Solutions, Inc. · 10 hours ago
Desktop Support
United States
Full-time
Remote
Mid LevelVeridian Tech Solutions, Inc. is a company focused on providing IT support solutions. They are seeking a Desktop Support professional to handle operational issues, manage projects, and ensure customer satisfaction in technical matters.
Big DataCyber SecurityDigital MarketingInternet of Things
Responsibilities
Desktop engineers (~20 across different Sites) in handling all operational / escalation issues and all incidents
Understanding of daily operations and delivery processes
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance
Monitor teams assigned projects to ensure they are completed on time
Able to execute all assigned projects quickly and efficiently with a sense of urgency
Responds to customer inquiries regarding technical issues and management of escalations
Handle customers’ complaints and ensure customer satisfaction during closure
Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation
Perform monthly operation review & trend analysis
Support of onsite and offsite meetings
Manage stockroom activities
Collecting and analyzing historical data using statistical tools
Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports
Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
Ownership of multiple sites
Create and execute project work plans and revision as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities
Manage day-to-day operational aspects of a project and scope
Reviews deliverable prepared by team before passing on to client
Identify resources needed and assign individual responsibilities
Qualification
Required
desktop engineers (~20 across different Sites) in handling all operational / escalation issues and all incidents
Understanding of daily operations and delivery processes
Strong understanding of AMDB and CMDB architecture
IT Stockroom Management, Operational variance
Monitor teams assigned projects to ensure they are completed on time
Able to execute all assigned projects quickly and efficiently with a sense of urgency
Responds to customer inquiries regarding technical issues and management of escalations
Handle customers' complaints and ensure customer satisfaction during closure
Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation
Perform monthly operation review & trend analysis
Support of onsite and offsite meetings
Manage stockroom activities
Collecting and analyzing historical data using statistical tools
Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports
Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
Ownership of multiple sites
Create and execute project work plans and revision as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities
Manage day-to-day operational aspects of a project and scope
Reviews deliverable prepared by team before passing on to client
Company
Veridian Tech Solutions, Inc.
Veridian Tech Solution Inc. is leading IT staffing and solution company which caters to various industries.
Founded in 2011
51-200 employees
H1B Sponsorship
Veridian Tech Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase