Community Association Management, Limited · 5 days ago
Maintenance Operations Coordinator
Charlotte, North Carolina, United States
Full-time
Onsite
Mid Level
$50/hr - $50/hr
4+ years expCommunity Association Management, Limited is dedicated to leadership and problem-solving in community services. The Maintenance Operations Coordinator is responsible for managing maintenance work orders from assignment to completion, ensuring efficient execution and communication throughout the process.
Property Management
Responsibilities
Coordinate and Dispatch Work Orders once received in the FSM platform, assigning tasks to internal technicians or subcontractors based on skill set, location, and urgency
Monitor Work Order Progress, ensuring each job is completed on time, within scope, and with proper documentation
Validate Vendor Compliance, confirming licensing, insurance, and quality standards are met prior to dispatch
Communicate with Internal Teams — providing real-time updates to the Director of Maintenance and Community Managers as jobs progress
Ensure Documentation Accuracy, including photos, notes, and cost verification for every work order
Support Financial Accuracy by ensuring all labor and materials are properly coded for invoicing
Identify Recurring Issues or inefficiencies and recommend process improvements
Collaborate Cross-Functionally with Resident Services, Accounting, and Community Management to ensure visibility and transparency
Participate in Weekly Maintenance Meetings to review performance metrics, open work orders, and departmental improvements
Qualification
Required
3+ years of experience in facilities coordination, maintenance administration, or operations support
Strong organizational and multitasking skills with the ability to prioritize high volumes of work orders
Proficiency with work order or field service platforms (FSM, CMMS, etc.)
Excellent written and verbal communication skills
A proactive, service-first mindset with a commitment to accountability and accuracy
High attention to detail and ability to work collaboratively across teams
Company
Community Association Management, Limited
Because Communities Deserve Better.
Founded in 2006Matthews, North Carolina, USA
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Derek Greene
President
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