United Community · 3 hours ago
Customer Service Representative - Navitas
US-SC-Columbia
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $58K/yr
0+ years expUnited Community is seeking a detail-oriented and service-driven Customer Service Representative to support external and internal customers through timely, accurate, and professional assistance. The role involves handling various operational tasks such as insurance inquiries, contract maintenance, and customer support, while ensuring exceptional customer satisfaction.
Banking
Responsibilities
Answer written and verbal communication inquires, resolving issues with efficiency, accuracy, and a focus on exceptional customer satisfaction
Execute documentation and forward completed materials to appropriate parties
Process contract and customer maintenance, including:
Contact, billing, and equipment changes
Payment method updates and payment misapplication corrections
Name changes and contract assumptions
Returned mail
Assist customers with insurance‑related questions and documentation
Assign contracts to applicable third parties
Accurately notate all customer and account activity within the primary system of record
Support special projects and perform additional duties as assigned
Qualification
Required
Associate's Degree (A.A.) or six months to one year of related experience/training, or an equivalent combination of education and experience
Proficiency with enterprise and office software including: Lease accounting platforms, Excel, Word, Outlook
Strong communication skills, both written and verbal
Excellent telephone etiquette and active listening abilities
Strong organizational skills and the ability to manage tasks efficiently
Must be able to pass a background and credit check
Company
United Community
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
DeVan Ard
CEO
J Scott Preston
Division CEO United Community Bank
Company data provided by crunchbase