Sira Consulting, an Inc 5000 company · 14 hours ago
Desktop Support Technician
De Forest, WI
Contract
Onsite
New Grad, Entry LevelSira Consulting, an Inc 5000 company, is seeking a Desktop Support Technician to provide on-site technical support and troubleshooting for hardware, software, and network issues. The role involves installing, configuring, and maintaining computer systems while ensuring compliance with IT policies and procedures.
ContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Provide on-site technical support and troubleshooting for hardware, software, and network issues
Install, configure, and maintain computer systems and network peripherals
Diagnosing and resolving technical issues promptly and efficiently
Support end-users by providing training and guidance on using IT systems
Implement and follow IT policies and procedures to ensure compliance
Maintain detailed records of technical issues, solutions, and maintenance activities
Collaborate with other IT staff to ensure holistic support for the IT infrastructure
Upgrade and repair hardware and software systems as necessary
Travel to location to provide technical support on-site
Troubleshoot network and server issues with relevant teams
Work on user tickets and resolve on Priority
Troubleshoot on all devices at the site and working with relevant teams on upgradation
Qualification
Required
Provide on-site technical support and troubleshooting for hardware, software, and network issues
Install, configure, and maintain computer systems and network peripherals
Diagnosing and resolving technical issues promptly and efficiently
Support end-users by providing training and guidance on using IT systems
Implement and follow IT policies and procedures to ensure compliance
Maintain detailed records of technical issues, solutions, and maintenance activities
Collaborate with other IT staff to ensure holistic support for the IT infrastructure
Upgrade and repair hardware and software systems as necessary
Travel to location to provide technical support on-site
Troubleshoot network and server issues with relevant teams
Work on user tickets and resolve on Priority
Troubleshoot on all devices at the site and working with relevant teams on upgradation
Associate degree in Information Technology or related field preferred
Experience in IT support or a similar technical role
Strong understanding of computer networks, hardware, and software
Proficiency in diagnosing and troubleshooting technical issues
Excellent communication and interpersonal skills
Ability to work independently and manage time effectively
Hardware troubleshooting
Software installation
Network configuration
Technical support
Customer service
Problem-solving
Time management
Communication
Windows and Mac OS proficiency
Basic cabling knowledge
Preferred
Associate degree in Information Technology or related field
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
Founded in 2012
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase