G&W Electric Co. · 1 day ago
IT Support Technician II
Bolingbrook, IL, United States
Full-time
Onsite
Entry, Mid Level
$51K/yr - $62K/yr
2+ years expG&W Electric Co. is a global leader in engineered electrical power grid solutions, and they are seeking an IT Support Technician II. This role involves providing technical support for both local and remote users, diagnosing hardware and software issues, and supporting IT projects aligned with company priorities.
ElectronicsHardwareManufacturingTransportation
Responsibilities
Provide technical support to local and remote users via the IT service desk ticketing system
Troubleshoot and resolve hardware issues for:
Desktop and laptop computers
PC peripherals (monitors, keyboards, mice, and other accessories)
Desk phones, mobile phones, and headsets
Printers and barcode scanners
Install and support PC software applications
Diagnose and troubleshoot network connectivity issues
Support and maintain conference room audio and video equipment
Set up and configure new computers, ensuring proper user access and security settings
Manage user accounts across systems (network, email, phone, security, etc.)
Maintain desktop systems with updates, patches, and security fixes, including OS, antivirus, and malware protection
Track and manage IT inventory to ensure accurate records
Collaborate with vendors to resolve technical issues
Participate in IT-related projects, contributing to company initiatives
Qualification
Required
Holds an Associate's or Bachelor's Degree in Information Technology or a related field, or equivalent experience
Has 2+ years of experience as an IT Service Desk Technician or similar role
Has experience with desktop operating systems, including Windows 10 and 11
Is proficient in supporting desktop applications, particularly Microsoft Office 365 and Teams
Has experience with identifying and remediating virus and malware infections
Possesses knowledge of computer hardware components and troubleshooting techniques
Has familiarity with Windows Active Directory services, including Domain, Group Policy, and AD Objects
Has excellent interpersonal, verbal, and written communication skills
Possesses strong troubleshooting and problem-solving abilities
Preferred
Experience using the ServiceNow ticketing system
CompTIA A+ Certification or equivalent
Experience in a manufacturing environment is a plus
Benefits
Medical, Dental and Vision Insurance
Short and Long-Term Disability
Life Insurance
Health club membership program and reimbursement
Employee Assistance Program
Tuition Reimbursement
401 (k)
Annual Profit Sharing
Vacation
Air-conditioned/heated state-of-the-art manufacturing facility
Company
G&W Electric Co.
Since 1905, G&W Electric has helped power the world with innovative power systems solutions and products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3MKey Investors
ComEd (Commonwealth Edison)US Department of Energy
2024-04-15Grant· $2.6M
2024-03-11Grant· $0.4M
Leadership Team
Dave Gizewicz
CFO
John Berenc
Retired CFO
Recent News
2026-01-08
Company data provided by crunchbase