Supervisor, Customer Service jobs in United States
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R1 RCM · 1 day ago

Supervisor, Customer Service

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$49K/yr - $81K/yr
date5+ years exp

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare organizations. As a Supervisor, Customer Service, you will oversee Team Leads and Representatives, focusing on training and coaching to meet quality and production metrics for clients in the healthcare revenue cycle industry.

Health CareHospitalInformation TechnologyInfrastructureMedical
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H1B Sponsor Likelynote

Responsibilities

You understand maintaining KPI reporting, improvement programs and ACD Metrics
Working with EMR systems such as EPIC, Meditech or Cerner to strategically support clients; meeting or surpassing their objectives
You have a working knowledge of EOBs and authorizations/referrals
You have management experience in a fast-paced call center team that handles anywhere from 40-100+ calls per day, per Representative
Maintaining a level of performance that ensures success for your client’s objectives
Creating a solid virtual Team through regular communication with your Team Leads and Representatives

Qualification

Healthcare call centerKPI reportingLeadership experienceEMR systemsEOB knowledgeTeam communicationCoaching skills

Required

High school diploma, preferred
5 years leadership experience in a healthcare call center

Benefits

Annual bonus plan at a target of 5.00%
Competitive benefits package

Company

R1 RCM

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R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
dateFounded in 2003
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
http://www.r1rcm.com/

H1B Sponsorship

R1 RCM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Public Company
Total Funding
$200M
Key Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired

Leadership Team

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Joseph Flanagan
CEO
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Estelle Barnes
EVP, Enterprise Customer Engagement
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Recent News

PharmiWeb
Healthcare Revenue Cycle Management Market
2026-01-07
GlobeNewswire
Medical Billing Outsourcing Market Size to Hit USD 40.43 Billion by 2033, Growing at a CAGR of 12.65% - SNS Insider
2026-01-07
Columbia West
Utah Deal Intelligence - October 2025
2025-12-13
Company data provided by crunchbase