Array Behavioral Care · 5 days ago
Access Center Representative
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expArray Behavioral Care is the nation's leading virtual psychiatry and therapy practice, dedicated to transforming access to quality behavioral health care. The Access Center Representative is responsible for handling a high volume of calls for behavioral health services, triaging requests, and providing excellent customer service to ensure effective telepsychiatry encounters.
Health Care
Responsibilities
Handle a high volume of calls, requesting assistance with accessing behavioral health services
Prioritize cases based on shifting needs and resources
Work with on-call providers including physicians to help triage requests, organize their workload, send, and secure documentation and communicate with organizations
Document all requests and encounters into a database
Manage resources, systems, and requirements from a variety of organizations and translate pertinent information to on-call providers and administrators
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and consumers as needed
Other duties as assigned
Qualification
Required
1-2 years of recent customer service experience
Excellent time management and organization skills
Excellent verbal and written communication skills
Strong computer skills; ability to work with multiple systems
Prior experience with computer systems such as Outlook, Adobe, and Microsoft products
Prior experience with contact center systems or customer relationship databases
Ability to sit for an extended period of time
Preferred
1-2 years previous call center experience, strongly preferred
Knowledge of medical and/or psychiatric terminology strongly preferred
Benefits
Medical, dental, and vision insurance
Employer paid life & long-term disability insurance
Additional voluntary benefits include short-term disability
Voluntary employee, spousal and child life insurance
Accident, critical illness, hospital, or confinement insurance
Flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually
8 paid holidays
3 floating holidays
401k
Company
Array Behavioral Care
Array Behavioral Care telepsychiatry service provider with a mission to transform access to quality and timely behavioral health care.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
CVS HealthWells Fargo Strategic Capital
2023-01-09Series C· $25M
2021-02-09Series B· $24M
2021-01-01Series Unknown
Leadership Team
Ben Gardner
SVP Sales
Recent News
Behavioral Health Business
2025-09-12
2025-09-12
2025-08-22
Company data provided by crunchbase