Customer Service Representative jobs in United States
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NVA General Practice · 2 hours ago

Customer Service Representative

positionHouston, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

NVA General Practice is a veterinary clinic seeking a Customer Service Representative to serve as the primary point of contact for clients. This role involves providing exceptional customer service, scheduling appointments, managing client communications, and supporting the medical team in a fast-paced environment.

HospitalMedicalPetVeterinary
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H1B Sponsor Likelynote

Responsibilities

Greet clients and patients warmly in person and over the phone
Schedule, confirm, and manage appointments efficiently
Answer questions regarding clinic services, procedures, pricing, and policies
Process payments, invoices, and insurance documentation accurately
Maintain accurate client and patient records
Triage incoming calls, e-mails, and messages
Coordinate communication between veterinarians, technicians, and clients
Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
Adhere to clinic policies, procedures, and confidentiality requirements

Qualification

Veterinary experienceVeterinary terminologyBilingualEmotional resilienceAnimal handling

Required

Experience in a Veterinary Clinic or animal care setting
Knowledge of common veterinary terminology and services
Ability to sit and stand for extended periods of time
Comfort working around animals of varying sizes and temperaments, including exotic animals
Emotional resilience when dealing with injured, sick, or grieving pets and their owners

Preferred

Bilingual is a plus - not required

Company

NVA General Practice

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At NVA General Practice, we’re on a mission to give every pet their best life.
dateFounded in 1996
location
Agoura Hills, California, USA
people-size10001+ employees
web-link
https://www.nva.com/

H1B Sponsorship

NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$128M
Key Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M

Leadership Team

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John Bruno
Chief Executive Officer
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Recent News

Pet Age
National Veterinary Associates Appoints Leslie Storms as President, Ethos Veterinary Health
2025-12-01
Morningstar.com
FCPT Announces Acquisition of a Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
MarketScreener
Four Corners Property Trust Announces Acquisition of A Five Property Veterinary Clinic Portfolio for $13.8 Million
2025-11-11
Company data provided by crunchbase