Goldfish Swim School Franchising, LLC · 22 hours ago
Learning Development Lead - Business Operations
Northville, MI
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expGoldfish Swim School is seeking a Learning Development Lead to oversee the onboarding and training of new General Managers across multiple locations. This role involves delivering hands-on training, providing mentorship, and ensuring alignment with company standards and values.
EducationFitnessWellness
Responsibilities
Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas
Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards
Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations
Serve as the primary mentor and direct report for new GMs throughout the training cycle
Provide continuous coaching, performance feedback, and leadership development
Assess trainee readiness and support seamless transitions into the GM role
Travel to swim school locations as needed to support new GM onboarding (estimated 60–75% travel)
Collaborate with district managers and local teams to provide in-person training, guidance, and transition support
Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience
Provide feedback to the L&D team on program effectiveness and suggest enhancements
Track trainee performance and progress against key milestones
Deliver weekly progress reports and final readiness evaluations to senior leadership
Qualification
Required
3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors
Demonstrated experience in training, mentoring, or team development
Strong interpersonal skills with the ability to lead, motivate, and inspire new managers
Excellent verbal, written, and presentation skills
Willingness to travel regularly across assigned regions
Preferred
Prior experience as a General Manager or multi-site manager strongly preferred
CPR/First Aid certifications preferred (or willingness to obtain)
Passion for youth education, swimming, and safety is a plus
Company
Goldfish Swim School Franchising, LLC
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dennis L.
Chief Technology Officer
Adrian Eagles
Chief Financial Officer
Recent News
Hartford Business Journal
2025-11-28
Company data provided by crunchbase